Kawasaki Concours Forum
The C-14, aka Kawasaki Concours-14, the new one :) => The Bike - C14/GTR 1400 => Topic started by: accbiker on July 27, 2012, 06:42:07 AM
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Just saw this posted on another mail server:
Report Date :
July 27, 2012 at 08:10 AM
NHTSA Campaign ID number : 12V343000
Vehicle Make / Model: KAWASAKI / CONCOURS 14
Model Year(s): 2008-2012
Manufacturer: KAWASAKI MOTORS CORP., U.S.A.
Mfr's Report Date: JUL 18, 2012
NHTSA CAMPAIGN ID Number: 12V343000
Component: SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected: 13,289
Summary:
Kawasaki is recalling certain model year 2008-2012 Concours 14 (ZG1400 A/B/C/D) motorcycles. Due to a gap between the brake pedal and guard, small
stone or debris can become trapped, creating a brake drag. This can cause the rear brake to overheat, leading to rear brake damage and lock-up or
failure of the rear brakes. The front brakes may also be affected on ZG1400C models.
Consequence:
If the brakes lock up or fail, there is an increased risk of a crash.
Remedy:
Kawasaki will notify owners, and dealers will replace the rear master cylinder rod end and remove the brake guard (if installed), free of charge.
The safety recall is expected to begin on, or about, July 30, 2012. Owners may contact Kawasaki at 1-866-802-9381.
Notes:
Customers may contact the National Highway Traffic Safety Administration's Vehicle Safety hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov (http://www.safercar.gov).
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Wasn't the earlier recall to install the guard?
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It doesn't work. It's about time they did something about this. And now we know approximately how many units have been sold in the US as all the bikes should have these guards.
Thanks, Accbiker, for bringing this to our attention! :goodpost:
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I wonder how many bikes are affected by this recall?
Edited because of stupidity.
Duh, maybe if I could read?
Potential Number of Units Affected: 13,289
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Probably all of them but the newest of the new 12s.
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There is a police bike variant recall as well. It's for the electrical system, though.
http://blog.motorcycle.com/2012/04/05/manufacturers/kawasaki/police-spec-kawasaki-concours-14-recalled/ (http://blog.motorcycle.com/2012/04/05/manufacturers/kawasaki/police-spec-kawasaki-concours-14-recalled/)
http://www.zggtr.org/index.php?topic=95.msg121814#msg121814 (http://www.zggtr.org/index.php?topic=95.msg121814#msg121814)
Please post any comments on the police bike to the thread above. Thanks.
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That's a hoot....I burn up my rear brakes due to the pebble-wedgie-syndrome prior to the original tech notice, never get a real notice from Kaw even though I had the complete rear brake system replaced (under warranty...good dealer), still to this date never got a notice, and NOW they say they will be sending out notices to have the pebble-wedgie-protector removed, and a new system installed.....bwaaaa haaaaaaa....
won't be holding my breath waiting for that letter. :rotflmao: :rotflmao: :hitfan:
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Jim, you think the latest models may not be affected? Any idea what the cutoff date might be? (I bought my 2012 in late April.)
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Usually what happens is that at some point bikes still in production get the 'fixes'. Kwak HQ knows which bikes these are vs the ones already out in the field. We also don't know when they started development on the fix either. I really wouldn't worry about it. I'm not. I know I'm affected but I'm not going to stop riding my bike, but that's your call to make.
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If you want to know if your bike is affected by the recall, navigate to this web page and put in your vin number (serial). I put mine in and I'm affected.
http://www.kawasaki.com/DefaultFrame.aspx?strContentURL=/SITE/VIVEHICLEINFORMATION/VICHOOSEVEHICLE.ASP (http://www.kawasaki.com/DefaultFrame.aspx?strContentURL=/SITE/VIVEHICLEINFORMATION/VICHOOSEVEHICLE.ASP)
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If you want to know if your bike is affected by the recall, navigate to this web page and put in your vin number (serial). I put mine in and I'm affected.
http://www.kawasaki.com/DefaultFrame.aspx?strContentURL=/SITE/VIVEHICLEINFORMATION/VICHOOSEVEHICLE.ASP (http://www.kawasaki.com/DefaultFrame.aspx?strContentURL=/SITE/VIVEHICLEINFORMATION/VICHOOSEVEHICLE.ASP)
Thanks!
I checked and my 2009 is affected too. Gotta call the dealer next week.
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Your bike and black bikes in general go so slow that there really isn't a need for a second backup braking system. You could use your boots to slow down.
QFT. If it's on the net, it's gotta be true, doubly so since a mod in metal confirmed factualy true what we have been saying for years.
I am interested in just what they change/design that corrects what the first "fix" failed at?
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From what I've seen on the 'net it appears they've redesigned the rod from the master cylinder to the pedal.
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Thanks for the link above Jim. My bike is affected too.
Here's the notice.
http://www.kawasaki.com/site/kawasaki/techpubs/English/recalls/MC12-05.pdf (http://www.kawasaki.com/site/kawasaki/techpubs/English/recalls/MC12-05.pdf)
"What Kawasaki and your dealer will do:
Your Kawasaki dealer will correct this problem for you at no charge. The correction will consist of removing the brake guard (if installed) and replacing the rear master cylinder rod end. The actual repair will take up to 30 minutes but may take longer due to scheduling at the dealership and the time needed to obtain required parts."
I have to wonder how a redesigned master cylinder rod end is going to prevent the issue?
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Thanks for the link above Jim. My bike is affected too.
Looks like the 2011 is also affected.
I have to wonder how a redesigned master cylinder rod end is going to prevent the issue?
I, too, am curious. And I think only photos will help to answer the question.
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It's only taken them 5 years to get it 'fixed'. It was fixed a couple of years ago and we knew immediately it wasn't working based on member comments. Unfortunately, most of us have the mindset that many of the dealers are incompetent in getting things fixed so we work on stuff ourselves. So, less bikes reporting the problems, less of a problem to Kwak.
One thing working in our favor are the police bikes. Since that's more of a commercial affair with procedures in place for maintenance and the like, it has more chance of getting reported. Kwak can't take the risk to ignore problems of that ilk.
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I suppose if this does not work, the next step will be to rid the country of all gravel, under 3/8" in?
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Sounds like a good idea to me. I'm all for it. I hate gravel.
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Mine is recalled, so I'll take it in sometime to get it taken care of. Thanks for the heads up :)
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My 2010 is affected. Time to call the dealer. Will let you all know how I make out. Thx
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I sent my dealer's tech an e-mail this morning asking him about the recall. He told me that he had already ordered a kit for my bike and that he'd let me know when it came in.
That's good service!
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Interesting.
Please everybody report back when you get the notice by mail.
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Dumb question time, would this affect bikes sold in the UK?
Thanks
Alan
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Dumb question time, would this affect bikes sold in the UK?
Thanks
Alan
Yes, I doubt UK bikes would be any different in this area.
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Dumb question time, would this affect bikes sold in the UK?
Thanks
Alan
Good question... What's your equivalent of our NHTSA? How do you get notified of recalls over there? I wouldn't think it was only our bikes. You have gravel on your roads, right? Have you heard of these problems over there?
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Spoke to my dealer who's currently fixing my windscreen (another post) and he'll order the parts and get this addressed.
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Spoke to my dealer today as well. They were more than helpful. They are ordering the kit and I have an appointment for this coming Friday. :-)
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Bought and took possession of my 2012 C14 on Friday. Dealer called me today to inform me of the recall and set an appointment to get the fix.
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I received my recall notice in the mail today.
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I received my recall notice in the mail today.
Me too.
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Any second owners getting notices?
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Not exactly sure what it is they are fixing for this recall, but I did the modification to lower the brake pedal (grind off the end of the adjuster rod) when I installed Murphs lowered pegs. This has nothing to with that correct?
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Mine arrived as well, and I bought it used.
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I received my recall notice in the mail today, i will wait some days so they get some practice performing this recall before they do mine
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Ordered the part yesterday and got the letter in the mail today. Now am I proactive or what?
Wait for'em to practice, what are ya crazy?
I am sitting around waiting for my ECU to be returned and I am going nuts. By the time the ECU arrives they will have the part and I'll ride'er right into their shop.
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Aren't they removing that 'guard' and tossing it?
???
Oh, I thought the recall fix was adding a guard to keep small rocks out?? Did I misread that part?? :-\
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Just got my recall for 08 today
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Aren't they removing the previous attempt at a guard if this work was performed and installing a better one?
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???
Oh, I thought the recall fix was adding a guard to keep small rocks out?? Did I misread that part?? :-\
Yeah they're recalling the recall. Removing the bandaid 'guard', if installed, and changing the actuating rod.
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Got my recall notice yesterday for my '09.
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got my notice today (8/2/2012)...now I gotta get an appointment.
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I got the notice today and the bike was already in the shop for an intermittent engine kill issue. We'll see how she comes out tomorrow.
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I bought my 2010 used from a dealer; received my recall notice in the mail yesterday. Went by the dealer today and was told that they can't schedule the repair cause they don't have the parts, and they don't know what parts to order so they don't know when they will start fixing the problem...but, just leave my name and number and they will "get back to me."
I have a question. When I was in the buying process of my bike in March, the dealer said that the previous owner had had a "full service" done on my bike, including valve adjustment, spark plugs, oil, coolant and rear brake pad. It was done at 25,500 miles and I bought it at 27,000 miles. Today I asked for a copy of the service record of work performed on my bike. I was told that I was not allowed to have any information of what was done to my bike before I bought it, as that information belonged to the previous owner and that unless he agreed, they couldn't give me a copy. WTF? I said I don't want any info on the previos owner... just the info on my bike. They repeated that the info belonged to the previous owner. Has anybody ever heard of anything like this? :o
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Came home from work today, got the mail and yep the letter from Kawi was in there.
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I bought my 2010 used from a dealer; received my recall notice in the mail yesterday. Went by the dealer today and was told that they can't schedule the repair cause they don't have the parts, and they don't know what parts to order so they don't know when they will start fixing the problem...but, just leave my name and number and they will "get back to me."
I have a question. When I was in the buying process of my bike in March, the dealer said that the previous owner had had a "full service" done on my bike, including valve adjustment, spark plugs, oil, coolant and rear brake pad. It was done at 25,500 miles and I bought it at 27,000 miles. Today I asked for a copy of the service record of work performed on my bike. I was told that I was not allowed to have any information of what was done to my bike before I bought it, as that information belonged to the previous owner and that unless he agreed, they couldn't give me a copy. WTF? I said I don't want any info on the previos owner... just the info on my bike. They repeated that the info belonged to the previous owner. Has anybody ever heard of anything like this? :o
My dealer told me that he's already ordered the parts for my bike, so it seems that he did know what part to order.
Sounds to me like your dealer is blowing a lot of smoke up your, well, you know. Smells like BS to me.
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It would be nice to get a picture of that...
Found on the other site. You can thank Mr. F.H. for posting them over there.
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and
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Got my mail notice yesterday. Says it affects 2008-2012 ABS and non-ABS bikes.
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No new rod....just a new rod tip.
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I got my recall letter and called 3 different dealers and no one will order parts unless they have bike in their shop. Called Kaw about it and she said Your not supposed to ride bike till its fixed.
Going on a trip next weekend and may deal with after that.
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Just had the work completed on my 2010 at my dealer. Only took about 30-40 min. In and out. Thanks.
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Just had the work completed on my 2010 at my dealer. Only took about 30-40 min. In and out. Thanks.
Can you snap us a pic of the new part?
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Just stopped at the Bellevue kawasaki dealer and asked about the recall and they said all they needed was the VIN and mileage to order the part. Got one on order and they'll call me when it's in!
Not sure if I've gotten the recall notice as my registration address isnt my house lol.
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I got my recall letter and called 3 different dealers and no one will order parts unless they have bike in their shop. Called Kaw about it and she said Your not supposed to ride bike till its fixed.
Going on a trip next weekend and may deal with after that.
Was told the same thing. >:(
Don't how they could legally keep me from riding MY bike.
Something smells rotton.. :pukeface:
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Got my recall today. I'm waiting until winter to get it done. Too much riding ahead for the next few months. Just make sure the foot break is free and not putting pressure on the rear break slaves.
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I got my recall letter and called 3 different dealers and no one will order parts unless they have bike in their shop. Called Kaw about it and she said Your not supposed to ride bike till its fixed.
Going on a trip next weekend and may deal with after that.
That's BS! No problem with my dealer. He even ordered the parts before I asked him about it.
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Parts arrive for mine on M/T. Dealer already had my bike, but I doubt he would have waited before ordering. Another reason to get to know your Service manager by first name.
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D*MN got mine. My FOB battery must be getting weak for a letter such as that to make it to my mailbox. I'll replace it.
I'll feel good without a shield that some legit engineer thought it needed (http://i80.photobucket.com/albums/j180/stevewfl/nutkick.gif)
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D*MN got mine.
Everyone will. Mine arrived several days ago. Like some (many?), I have no interest in doing this until I need to take the bike in for something else.
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I got my recall letter and called 3 different dealers and no one will order parts unless they have bike in their shop.
I would argue that point with them. I called my deale and they said they would order the part and call me when it comes in. Now I have bought several bikes there and they know me pretty well so I dont know if that plays in to the procedure or not. But there is no reason your bike should have to sit there for an estimated 2 weeks while they order and wait for parts to arrive.
I also combined the 5 seperate pages previously posted in to 1 document if anyone wants to retain it for themselves.
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The problem is, many dealers have been burned so they set new policies. Offer to pay for the part to prove you're coming back. Then they just reimburse you when the work is complete.
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The dealer I talked to is 60 miles away. All they needed was the vin# to order the part. They had 2 new twelves and a used ten on the floor they were getting ready to do. They said they will oder the part and install it while I wait when I'm ready. Also said if if they didn't have it on hand they would take it of the floor. Can't beat that.
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My dealer didn't even ask for the VIN, just took my name and number and said they'll call to schedule the appt when the parts arrive.
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Stupid ass dealers, gets really old when they all are not on the same page. >:( I got the letter yesterday, and I can just hear my dealer say "we need for you to leave it here", then I say "not gonna happen, just order the stupid part". ::)
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Got an e-mail from my dealer's tech last night, the recall parts for bike are in.
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I went to the dealer and they wanted to hold my bike hostage for an UNDETERMINED amount of time and will not order the part until they have my bike. They even lied and said they had one on hand when I spoke to them via phone to schedule the work. I suppose they just wanted to suck me into the dealer. AND he gave me the BS safety spill about taking the bike hostage, Kawa has known about this for years. wtf?
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I went to the dealer and they wanted to hold my bike hostage for an UNDETERMINED amount of time and will not order the part until they have my bike. They even lied and said they had one on hand when I spoke to them via phone to schedule the work. I suppose they just wanted to suck me into the dealer. AND he gave me the BS safety spill about taking the bike hostage, Kawa has known about this for years. wtf?
Wow, that's a total load of crap! :o
I'll ask my tech about this and see what he has to say when I go in to have mine done.
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My dealer called me, advised me of the recall, said parts will be in with in 2 days. Made an appointment for this Friday. Should be in and out within 30 min.
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Went by a new dealer today, and they took my info. They are ordering the part and will call me when it arrives.
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I'm in Belgium today and while in a meeting I received an alarming SMS from Kawasaki communicating to contact immediately my dealer.
I contacted him and he confirmed the rear brake problem.
They ordered the new piece and they plan to contact me for the substituction by the end of August, because they, like me ;) , are leaving for holidays next Saturday!
Anyway they recommended me not to rely much on the rear brake and just to pay attention, using mostly the front brake.
At least they cheer you up! :)
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Sorry if someone else answered the question already... I am a 2nd owner and I got the recall notice.
Barry
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I have an appointment on Monday morn to have my recall done. My dealer said that while I was there waiting for the work to be completed that I might as well take a '12 for a test ride. :)
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My dealer ordered my parts last week and called me today to let me know they were in. I am dropping it off Friday morning and he said he would have it back to me that same afternoon.
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I wonder why my 2011 would NOT be on the recall list? What is different about it? No notice from Mama Kaw and "No Recalls" when I plug the VIN into their web site.
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Have you physically compared the part on your bike to the pdf pictures posted earlier in this thread?
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I took the bike in this morning for the recall repair.I dropped it off at 9am and they called me at 10:30 to say it was ready. I picked it up rode home. The brakes still work so I am happy.
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(http://i32.servimg.com/u/f32/12/22/83/92/recall11.jpg)(http://i32.servimg.com/u/f32/12/22/83/92/recall12.jpg)
Old recall at the top and new one at the bottom
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I was at my dealer when they opened at 9 and was gone by 930. Cant tell but did they change the threaded rod as well?
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I was at my dealer when they opened at 9 and was gone by 930. Cant tell but did they change the threaded rod as well?
No, only the end
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Thanks, I was wondering because I had shortened mine for Murph's lowered pegs and was concerned. Guess they had no issues installing the new hardware.
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Old recall at the top and new one at the bottom
Thanks! Those two pictures are worth 1,000 words and such.
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Just got my notice too for my '11. Since new my rear brake has had problems. Called the dealer and they said we'll put you on the list, our shops are 12 weeks booked - nice :/
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Damn 12 weeks from now it'll practically be winter ;D
Got the call the part for mine came in and they put it on that day when i dropped by about 5pm.
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12 weeks :o
Find another dealer.
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As soon as i receive the letter by mail i did call the dealer and fax the letter and after a week later they call me to tell me that they all ready have the parts,give me an appoiment for the following day but due to rain was unable to be there but then i went there last Saturday and have it done
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Got mine done today, took 45 min at Champions Lake in Eustis FL. I called them on 08/08/12, parts came in Friday and I scheduled a 10:00 am Appt. for today. I showed up at 9:00 and by 9:45 am they brought my bike out to me. Once I got home (about a 45 min ride) I had to re-lower the pedal 'cause I got the Cycle Pirates 1" lower pegs on my bike and the dealer just installed the pedal to the stock level. PITA :banghead:!!! You still have to take the brake pedal mechanism off, but I got it right back to where I had it in about 15 min. 8)
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I just got back from getting my recall done. 30 mins, in and out. I took a '12 for a test ride while I was there (they made me do it). The tech told me to take my time but I had to get back to work so I was only gone for 30 mins. Those '12s are WAY too quiet with that monster can on em! And what's the deal with all the noise the front tire makes under heavy braking?
My beautiful Silverdammit was waiting for me when I got back. :)
Open Air Powersports Sycamore, IL (Jason does good work :thumbs: ) http://www.openairpowersports.com/ (http://www.openairpowersports.com/)
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Was told the same thing. >:(
Don't how they could legally keep me from riding MY bike.
Something smells rotton.. :pukeface:
Lawyer speak. You were notified about the recall so now if the brake locks up while you are riding you may not have as much of a case against the manufacturer.
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Got the call the parts were in today, dropped off bike this eve, expected to pick her up tomorow. Got done with a coupla honey dos and I get the call she is ready to go. under 35 minutes for both recalls, headlight knobs (finally lost one somewhere around 53000 miles) and the clevis.
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Just called my dealer and he said the part(s) is backordered. Really? How can a recall part be backordered? I would think they'd manufacture and have in stock immediately enough parts to cover every bike under recall. Backordered? Jeesh.
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Just called my dealer and he said the part(s) is backordered. Really? How can a recall part be backordered? I would think they'd manufacture and have in stock immediately enough parts to cover every bike under recall. Backordered? Jeesh.
My dealer supposedly ordered two weeks ago and still waiting for it to come in. I feel bad for those who have dealers holding their bikes hostage until the parts come in.
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My dealer supposedly ordered two weeks ago and still waiting for it to come in. I feel bad for those who have dealers holding their bikes hostage until the parts come in.
I can't imagine anybody accepting a hostage situation.
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Just called my dealer and he said the part(s) is backordered. Really? How can a recall part be backordered? I would think they'd manufacture and have in stock immediately enough parts to cover every bike under recall. Backordered? Jeesh.
Because some owners called three dealers to see who could service thier bike the fastest. All three dealers ordered parts for the same bike. Instead of enough parts to repair all the C14's now Kawasaki needs 3X as many. :(
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I can't imagine anybody accepting a hostage situation.
Me neither. I wouldn't even bring my bike in for the work until the parts were there.
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Me neither. I wouldn't even bring my bike in for the work until the parts were there.
I had a dealer try to do that to me. He tried to say the bike was unsafe to ride that is why the recall. I said no thanks. He did have some bikes sitting there though. But I guess some people don't mind because they only ride a couple thousand a year if that.
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I had a dealer try to do that to me. He tried to say the bike was unsafe to ride that is why the recall. I said no thanks. He did have some bikes sitting there though. But I guess some people don't mind because they only ride a couple thousand a year if that.
There is just a very slight possibility that conditions would be such as to cause a problem. If I had to estimate, I would say one could be 1,000 times more likely to be seriously injured in some OTHER way than the rear brake freak condition. Being scared about the brake pedal recall is paramount to riding the bike drunk while wearing no helmet, no jacket, no gloves, having cords showing on the tires, and yet being concerned that your boots are not steel-toed.
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There is just a very slight possibility that conditions would be such as to cause a problem. If I had to estimate, I would say one could be 1,000 times more likely to be seriously injured in some OTHER way than the rear brake freak condition. Being scared about the brake pedal recall is paramount to riding the bike drunk while wearing no helmet, no jacket, no gloves, having cords showing on the tires, and yet being concerned that your boots are not steel-toed.
Your preaching to the choir here.
Anyway, my local dealer told me why he hadn't been able to get my brake part yet. He says the dealer where I bought the bike ordered the part against my Vin number so my local dealer couldn't. Since he ordered without the VIN he was pushed to the back of the queue. That's his story and he is sticking to it.
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Your preaching to the choir here.
Anyway, my local dealer told me why he hadn't been able to get my brake part yet. He says the dealer where I bought the bike ordered the part against my Vin number so my local dealer couldn't. Since he ordered without the VIN he was pushed to the back of the queue. That's his story and he is sticking to it.
The service manager where I took mine said they had to provide a vin to order the part. Took the # off the recall notice and called when the part came in.
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tried to look my VIN up on the Kawasaki site to see if it was included in the recall and it said that my bike was never registered with them by my dealer and that I needed to contact them. I called my dealer monday and they looked into it and admitted they never registered my bike that I bought at the end of 2011. They appologized, ordered the recall parts and installed the parts saturday and only had it 3 hours. If you havent received a recall notice yet you may want to check to make sure it is registered with Kawasaki. I never received anything, I found out about the recall on here.
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Just got mine done, and I lucked out. Called this morning and the dealer had parts on hand for a new Connie they had in a crate, and used it for mine. 30 minutes and done while I waited.
Originally they told me they didn't have any parts, and I'd have to bring my bike in and leave it until they got them in. When I objected they explained that they needed to be sure the parts would be used for my bike if they ordered them. I offered to pay for the parts and have them credit me when they arrived and the work was done, which they said would work. It was then that he found the part for the new bike and used them for mine. That "pay/credit" process might help those owners that are having the same "leave the bike with us for a while" problem.
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Recall work completed. Took it to Mission Cycles in Daly City, and the work was finished while I waited. About 30 minutes. Spotted a 2010 while I was there.
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I just got mine done today. My dealer had the part for one C14 on the sales floor. He said he saved it for me because I was the only one who has bought one snice the redesign. It took about a half hour to complete.
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Got a letter dated 9 August for my Jan 2012 - going in next week for the recall, service and new rubber.
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I rec'd my recall letter back in July. Contacted the dealer immediately for my '11 and they said they'd add me to their list of thousands. They said it'd be months. They are a Honda, Kawasaki, Yamaha dealer. Hopefully they go by how critical to safety the recall is :/
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On November 27, I took the documentation in to my dealer to order the part. Dealer thought it would take a week or so and would call me as soon as it came in. I watched as he loaded the VIN info and the part request into the computer.
Yesterday, January 5, I visited the dealer to see if he had forgotten to call me. He looked it up, and no part had arrived. H even showed me the computer screen where the part had been ordered from Kawasaki back in November.
I have to say, that with the urgency expressed in the letter and postcard, using words like "serious injury and death," it's a little disappointing that it continues to take a very long time to receive the necessary parts for a recall.
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It's a good thing you didn't leave the bike. ;)
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On November 27, I took the documentation in to my dealer to order the part. Dealer thought it would take a week or so and would call me as soon as it came in. I watched as he loaded the VIN info and the part request into the computer.
Yesterday, January 5, I visited the dealer to see if he had forgotten to call me. He looked it up, and no part had arrived. H even showed me the computer screen where the part had been ordered from Kawasaki back in November.
I have to say, that with the urgency expressed in the letter and postcard, using words like "serious injury and death," it's a little disappointing that it continues to take a very long time to receive the necessary parts for a recall.
That's strange...
My parts arrived BEFORE the official mail, right after I received a preliminary SMS from Kawasaki.
I had to let the parts wait long at the dealer because of MY holidays... not dealer's!
I think that after the first rush of parts sent they may have now run out of parts for late appointments.
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I have a question about recalls.
I imported my 09 C14 new from a dealer in the US (since has gone out of business after 34 years). I know I have NO warranty, but is Kawasaki obligated to do recalls on my bike, and can I have it done in Canada or do I need to take it to a US dealer?
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Try asking your local dealer. Have no idea about a US bike in Canada. If Kwak US is aware of the bike as a US bike then I would get the work done in the US.
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Is it possible to place an order for this repair kit myself ? If yes, any links please ?
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Factory recall. Dealer only.
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:( ooops, I'm curently working on Ghana and just got my bike shipped out to me. No dealers around
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Okay, I did a search for a 2013 C14 Brake Pedal and Master Cylinder Parts - Same with the Repair Kit.
So I placed an order from www.kawasakioemparts.com (http://www.kawasakioemparts.com) .
Will replace parts myself when they arrive.
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Okay, I did a search for a 2013 C14 Brake Pedal and Master Cylinder Parts - Same with the Repair Kit.
So I placed an order from www.kawasakioemparts.com (http://www.kawasakioemparts.com) .
Will replace parts myself when they arrive.
Good. I wasn't aware Kaw made them available.
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Since the Good Times warranty was transferable I did so. On the day I get the paperwork I get subject recall Notice. I'm assuming this is old news given this particular recall originated in 2012. I call the dealer and service says "drop the bike off and leave it here, probably 2-3 days we don't have the parts" The notice says it takes 30 minutes for the fix? I suggest ordering the part and they won't since "they're liable if I have an accident while the parts are on order" Sounds like debris can get trapped between the pedal and pedal cover causing brake drag and overheating. My question is how pervasive was/is this issue? This service person's attitude and tone wouldn't have won him any customer service awards. That being said, if this particular issue is really a big problem then I'll deal with the poor attitude and inconvenience.
As always thanks for the counsel...
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This is the second recall on the rear brake linkage on the C-14 (same exact parts being replaced too).
It has happened a few times on the original bikes but I have not heard of any jams with the updated linkage (the first recall). That said, obviously there was a problem or they would not have done the second recall. Those that did have issues usually had the caliper lock onto the rotor and not let go.... until the rotor turned blue, the pads were wiped out and in some cases, the caliper was a little chewed up. A few bikes had the axle get so hot it changed color and the rear bearing on the rt. side got pretty hot as well.
Some dealers will not order the parts until a customer drops the bike off, some will. Sounds like yours will not, and while not very helpful, they can make that a requirement if they choose to do so. A good dealer will order the parts, and then put them on the bike while you wait (takes about 5 minutes) but not everyone has one of those dealers nearby unfortunately.
Brian
Since the Good Times warranty was transferable I did so. On the day I get the paperwork I get subject recall Notice. I'm assuming this is old news given this particular recall originated in 2012. I call the dealer and service says "drop the bike off and leave it here, probably 2-3 days we don't have the parts" The notice says it takes 30 minutes for the fix? I suggest ordering the part and they won't since "they're liable if I have an accident while the parts are on order" Sounds like debris can get trapped between the pedal and pedal cover causing brake drag and overheating. My question is how pervasive was/is this issue? This service person's attitude and tone wouldn't have won him any customer service awards. That being said, if this particular issue is really a big problem then I'll deal with the poor attitude and inconvenience.
As always thanks for the counsel...
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Brian- I had the original recall done on my 08 C14 a few years ago. For clarification, are they again doing the recall to refix brake issue and I need to take it in again for the repair?
Thanks, Tony
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There are two recalls out for the rear brake. The first didn't work. The second one did better.
Put in your VIN here to make sure.
http://www.kawasaki.com/OwnerSupport/RecallSearch (http://www.kawasaki.com/OwnerSupport/RecallSearch)
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There have been two separate recalls on the rear brake linkage, both on the exact same parts. So if your bike needed the recall service done and it had not had the first recall done, doing the second one would clear both recalls at once.
The only way to 'clear' a bike regarding a recall(s) is to have a dealer install the recall parts / change. So Kawaskai has a very good record of which vehicles have outstanding recalls- they go by the vehicle number (VIN). You can check with any Kawasaki dealer by giving then the VIN and they will tell you if 'your bike is up do date with its shots' or not. ;D
Brian
Brian- I had the original recall done on my 08 C14 a few years ago. For clarification, are they again doing the recall to refix brake issue and I need to take it in again for the repair?
Thanks, Tony
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Jim's answer is better than mine and includes a cool, interactive hyperlink. But I have the market cornered on dessicated rodents so let's call it a wash....
:-)
Brian
There are two recalls out for the rear brake. The first didn't work. The second one did better.
Put in your VIN here to make sure.
http://www.kawasaki.com/OwnerSupport/RecallSearch (http://www.kawasaki.com/OwnerSupport/RecallSearch)
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Twit.
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Plus, Jim's avatar is cooler.
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[...]"drop the bike off and leave it here, probably 2-3 days we don't have the parts" [...] My question is how pervasive was/is this issue?
Like others have said (and me in the past), the issue is real, but the odds of it causing a problem are probably miniscule. I, personally, would never leave my bike at some dealer just waiting for parts, and fortunately my dealer ordered them just by my calling them... plus I waited a looong time (over a year?) until I had some other (more valid) reason to take the bike in before I even called to have them order the recall parts.
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Cooler? COOLER? Mine has actual, delivered- from- the- heavens, SNOW! Now I think we can all agree, snow is pretty cool stuff and more so with a motorcycle on top of it (extra points if it is still vertical).
Brian
Plus, Jim's avatar is cooler.
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Yep, that is what I thought doing the first recall- it was a fool's errand and unnecessary. But look what I found in mine.... seriously.
http://i45.photobucket.com/albums/f82/BDF08012008/Originalrearbrake.jpg (http://i45.photobucket.com/albums/f82/BDF08012008/Originalrearbrake.jpg)
http://i45.photobucket.com/albums/f82/BDF08012008/Thestone.jpg (http://i45.photobucket.com/albums/f82/BDF08012008/Thestone.jpg)
I still agree that the odds are well against ever having a problem but you have to imagine the look on my face when I was changing my own linkage and found that little fella'.
Brian
Like others have said (and me in the past), the issue is real, but the odds of it causing a problem are probably miniscule. I, personally, would never leave my bike at some dealer just waiting for parts, and fortunately my dealer ordered them just by my calling them... plus I waited a looong time (over a year?) until I had some other (more valid) reason to take the bike in before I even called to have them order the recall parts.
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When I first heard about this recall I went and checked my brake lever and sure enough a pebble fell out!
My closest dealer is 35 miles away and the chances of me getting a ride from there to home and back are very close to nil. To ask my wife to do it would mean serious pay back, like going shopping with her. I think I'd rather pitch a tent in the dealers parking lot.
So my solution to the recall has been to use the rear brake only on Mother's Day and Halloween. That has worked out ok so far, 138,432 miles.
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Yep, that is what I thought doing the first recall- it was a fool's errand and unnecessary. But look what I found in mine.... seriously.
Ouch- that is scary
I still agree that the odds are well against ever having a problem but you have to imagine the look on my face when I was changing my own linkage and found that little fella'.
OK, I didn't mean to sound too flip about it- people really should take heed of the recall and get their bikes fixed. Although the odds are tiny, the damage and injury it COULD cause is pretty serious. In my case, I don't ride in rock/pebble-prone areas and don't put on a lot of miles either. I was willing to gamble a bit for the sake of convenience. But, ya know, safety and convenience are rarely on the same side...
I am glad mine is "fixed"
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I was absolutely flippant about it- I thought it was the stupidest recall on the planet. Then the pebble fell out and I still think it is pretty foolish but then again.... :-)
The real unfortunate part about this whole issue is that they did not fix it with the first recall. And they fell down on the matter due to violating very simple rules such as 'ever opening' (which lets things work their way out of mechanisms instead of deeper into them and getting stuck) and 'avoid parallel surfaces where one moves in relationship to the other'. The first one is understandable but after a federally mandated recall, I would think they would have put their 'A' team on the problem rather than that kid with the wet ink diploma. Their third solution does not violate any obvious 'rules' and does look like a real improvement.
Hey, they built a really bad bridge one time in Tacoma too but they did not do it twice. ;)
Brian
<snip>
OK, I didn't mean to sound too flip about it- people really should take heed of the recall and get their bikes fixed. Although the odds are tiny, the damage and injury it COULD cause is pretty serious. In my case, I don't ride in rock/pebble-prone areas and don't put on a lot of miles either. I was willing to gamble a bit for the sake of convenience. But, ya know, safety and convenience are rarely on the same side...
I am glad mine is "fixed"
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When I first heard about this recall I went and checked my brake lever and sure enough a pebble fell out!
My closest dealer is 35 miles away and the chances of me getting a ride from there to home and back are very close to nil. To ask my wife to do it would mean serious pay back, like going shopping with her. I think I'd rather pitch a tent in the dealers parking lot.
So my solution to the recall has been to use the rear brake only on Mother's Day and Halloween. That has worked out ok so far, 138,432 miles.
:yikes: I'd rather have all my nose hairs pulled out one at a time than have to go shopping with my wife!!!
My dealer called me, without any prompting from me, and told me that he had the parts in for my bike and that he would do the recall while I waited.
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For those dealers that want the bike in the shop before they order the parts, I would make sure that the parts are available and will take the 'normal' amount of time to get there.
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For those dealers that want the bike in the shop before they order the parts, I would make sure that the parts are available and will take the 'normal' amount of time to get there.
Dealers assume our bikes are just toys and we can do without them for weeks on end. When I told one dealer that I commute on the bike and I will bring it in when the parts arrive, they changed their tune to one of "we have to pay for the part and then get reimbursed when the work is done". "If you don't come back, we are stuck."
I said, "Trust is a two way street. Order the part, call me when it comes in, and I will be back."
I am in there all the time. Freegin idiots! They ordered the parts.
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My dealer had the parts and did the recall while I waited, about 1/2 hour. I would go without this recall rather than leave my bike for a couple of days.
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:yikes: I'd rather have all my nose hairs pulled out one at a time than have to go shopping with my wife!!!
You may reconsider if you ever try it. I got tired of trimming the darn things and started yanking a few out. Two decided to grow back
going in the wrong direction (ingrown) HURT LIKE HELL! until they finally came out,.... on the outside :o :yikes:
Yep they went all the way through. :'( :P
I'll go shopping, I've got Netflix on the phone and I rip Books on CD (from the library) mp3 files on it as well, with one ear
bud in and the other ear listening for SWMBO, it's no where near as painful as those wrong way hairs were.
Cooler? COOLER? Mine has actual, delivered- from- the- heavens, SNOW! Now I think we can all agree, snow is pretty cool stuff and more so with a motorcycle on top of it (extra points if it is still vertical).
Snow is cold, not cool. Sorry Brian, but the only thing cool in that Avatar is the hot chick on the pillion. :-*
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You may reconsider if you ever try it. I got tired of trimming the darn things and started yanking a few out. Two decided to grow back
going in the wrong direction (ingrown) HURT LIKE HELL! until they finally came out,.... on the outside :o :yikes:
Yep they went all the way through. :'( :P
I'll go shopping, I've got Netflix on the phone and I rip Books on CD (from the library) mp3 files on it as well, with one ear
bud in and the other ear listening for SWMBO, it's no where near as painful as those wrong way hairs were.
Hmmm, nairs growing the wrong way out you say? That doesn't sound too bad comparatively. ;)
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Yep, that is what I thought doing the first recall- it was a fool's errand and unnecessary. But look what I found in mine.... seriously.
http://i45.photobucket.com/albums/f82/BDF08012008/Originalrearbrake.jpg (http://i45.photobucket.com/albums/f82/BDF08012008/Originalrearbrake.jpg)
http://i45.photobucket.com/albums/f82/BDF08012008/Thestone.jpg (http://i45.photobucket.com/albums/f82/BDF08012008/Thestone.jpg)
I still agree that the odds are well against ever having a problem but you have to imagine the look on my face when I was changing my own linkage and found that little fella'.
Brian
When the first recall was mentioned I was awaiting my written recall notice from Kaw, litteraly 1 day after reading about this issue I made a 7 mile run for an ADV tag shot...on the return trip the bike seemed to travel slower and slower, with great effort and throttle... it took a second but when I hit the rear brakes they we're rock solid... pedal would not move.... I pressed and flicked the lever a few times sideways and such, and kicked and released forcefully before a stone (I assume..) disloged, and I had no brake response at all from the pedal... but the brakes were still dragging.. looked down and disc was glowing...
I limped home in slow caution mode, and the brake released as it cooled, but the rotor was blue toast....
I just called my dealer, he said bring it in as soon as you want, I'll order the parts and call you when they arrive...
2 days later they called me, I trailered it in, dropped it off during linch, and picked it up after work.
Painless.. fully replaced caliper, pads, rotor, fluids...everything...new.
Now, mind you that could happen anywhere at anytime on a ride... and would make for a real bummer trip.
Second recall I had done when I had my TPMS sensors replaced, under extended warranty, and both the sensors and the brake parts were ordered by my service techs prior to me bringing the bike in... again, a 4 hour service repair, all for free, and painless...
I don't get this dealer thing where you have to drop a bike for a week, so they can order a part, that has an active recall notice on it with a notification they can see when they run your vin... that's jus plain stupid...