Kawasaki Concours Forum

The C-14, aka Kawasaki Concours-14, the new one :) => Accessories and modifications - C14/GTR 1400 => Topic started by: Torn on April 07, 2014, 05:56:47 pm

Title: Advanced Sport Touring? [Vendor Issues]
Post by: Torn on April 07, 2014, 05:56:47 pm
Anyone here had problems with orders from them or getting info on their website. I went to check on an order that I paid for extra shipping to see what its status was...and no order showing at all. My paypal verified payment and they sent an email as well.  I already got risers from them...but did not pay for extra shipping. Would like to know if paying the extra for faster shipping was worth it or not but I cant get any info on their site. Has anyone else had this problem with them?
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: 2talltim on April 07, 2014, 06:22:45 pm
I got my stuff in like 3 days(standard shipping) but that was when he was in Michigan i know he recently moved to Florida
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Torn on April 07, 2014, 07:13:42 pm
got a response from him on different forum so things should be resolved soon
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: luxx on May 20, 2014, 06:53:17 am
I ordered a set of their touring pegs because they really looked innovative, the youtube install video was well done and they seemed like something I really could use....However....

Placed my order 2 weeks ago, received paypal confirmation of order being placed and paid and - well - nothing.
I've emailed them three times and received no reply.
Don't have a phone number - they don't list one.
I did pay for 2 day shipping

Before I get my money back via paypal (which will probably cause paypal to suspend their account) Does anyone know if Advanced Sport Touring http://www.advancedsporttouring.com/Default.asp (http://www.advancedsporttouring.com/Default.asp) is still in business?
Anyone got a way to contact them that is not email?
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: gPink on May 20, 2014, 07:01:39 am
Here is his member profile... http://www.zggtr.org/index.php?action=profile;u=645 (http://www.zggtr.org/index.php?action=profile;u=645)

If memory serves he was in the middle of a move.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: C14lvr on May 20, 2014, 07:07:42 am
I usually can reach him fine at advancedsporttouring@gmail.com.

When we last spoke, Ryan was moving 1100 miles to Hudson, Florida.
He expected to be moved there by March 8th, but mentioned how difficult it was moving an entire business like his that far.

I've noticed threads recently where others' orders were a bit slow, but had been completed.

I agree, 2 weeks after he's recieved payment from someone is not like Ryan at all.

I'm hoping everything's ok with him, and nothing bad's happened.

These touring pegs are well worth the wait.
I absolutely love mine.
Bob
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: luxx on May 20, 2014, 07:34:17 am
I've sent another email with my address and phone number requesting an order status and expected ship date.  I'll give it until Friday 24 May and if I am not contacted I will get PayPal involved.

I did check his profile and a latest activity date of 8 March 2014 does not bode well.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: C14lvr on May 20, 2014, 02:45:29 pm
I've sent another email with my address and phone number requesting an order status and expected ship date.  I'll give it until Friday 24 May and if I am not contacted I will get PayPal involved.

I did check his profile and a latest activity date of 8 March 2014 does not bode well.

Understood.

I have bought several things from Ryan, and he's a good guy.
He's always went above and beyond for me, and his products are top notch.

Checking back, my last contact with him was April 4th, and I was inquiring then about his progress on his new passenger armrest setup. He said it had been crazy, but he was about done with the move and up and running again.

I hope he's ok. He's always been very reliable.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Spackler on May 20, 2014, 04:51:25 pm
I was just getting ready to place an order with AST. I also noticed he has items listed on ebay currently.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: luxx on May 20, 2014, 08:20:03 pm
At this point I am just going to wait and see if I am contacted or if a package shows up.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: C14lvr on May 21, 2014, 08:37:51 am
I also emailed him as well.
We'll see if we get an answer.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: MAN OF BLUES on May 21, 2014, 10:42:43 am
he HAS moved...
http://www.advancedsporttouring.com/aboutus.asp (http://www.advancedsporttouring.com/aboutus.asp)

Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: luxx on May 21, 2014, 12:53:15 pm
Ok, I got a response back from him - he was in an accident (Ryan) of some sort and AST sold out of the touring peg setup while he was out, his employee's were not able to make a fulfillment rush order until Ryan returned.
This is done now and I should be getting the item soon.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: C14lvr on May 21, 2014, 05:02:31 pm
Ok, I got a response back from him - he was in an accident (Ryan) of some sort and AST sold out of the touring peg setup while he was out, his employee's were not able to make a fulfillment rush order until Ryan returned.
This is done now and I should be getting the item soon.

See? That's what I was afraid might have happened!
Hope he's ok. I'll probably hear from him soon then.

Glad to hear he got back with ya.
Ryan's a good man.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: omcrider on May 22, 2014, 11:22:34 am
Sucks to here Ryan is good to work with. Kind of running a very small show over there so when he is out of town or gets tied up sometimes there is a lag on correspondence but he does come through. I think his business had picked up right in the middle of his move and that set him back and now sucks to hear he had an accident. Best of luck to him. I am rooting for his company to do well he has some good products. I ordered the new passenger floorboards from him not long ago and had to wait for his manufacture to finish first run product.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: C14lvr on May 27, 2014, 03:02:41 pm
Ryan emailed me yesterday.
He was in an accident...hit a deer!
He's been laid up in the hospital.
He got to come home, tried to go back to work too soon, and ripped some stitches...had to go back to the hospital!

He did say he WILL take care of the OP, and said he's been completely off the grid for a while.

Waiting to hear back from him what he was driving/riding when he and the deer clashed...
Hope it wasn't his Connie!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Steven C on June 02, 2014, 02:27:39 pm
9 of 99
 
Re: Message from avenger2329@gmail.com
Inbox
   x
AST Ryan <advancedsporttouring@gmail.com>
   
May 26 (7 days ago)
      
to me
Hello,
Sorry for the delay.  I hit a deer a couple weeks back and I'm just now getting back to the land of the living.  It looks like we ran out of stock while I was gone and the guys didn't know how to produce the parts without me.  As soon as the metal gets here I'll get right on it and get the components produced.  I'll go ahead and refund the shipping cost.  Thank you for your patience.


I placed this order on May 19th 2014 with 2 day priority..as of today..nothing
Ive been trying to get a hold of them as well..this is my 1st purchase from them..and at this point..it will be my last...for those of you who have dealt with them(Ryan) im glad your experience was a positive one...mine has been anything but..apparently he has people working for him that cant function without him there
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: clogan on June 02, 2014, 04:53:52 pm

Snip

...apparently he has people working for him that cant function without him there

I'm betting he is a one-man shop, and that man hit a deer!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Steven C on June 02, 2014, 05:21:22 pm
I'm betting he is a one-man shop, and that man hit a deer!
I honestly dont know..im new to him and his outfit...im only quoting what he sent me in the email
I sure do hope he is ok...as annoyed as I am over this..I sure dont wish that on anyone
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Spackler on June 03, 2014, 08:18:18 am
I placed an order with AST last night. Received an email this morning that it has shippes. FWIW.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: luxx on June 04, 2014, 07:11:39 pm
I've decided to cancel my order.  I want to go on my vacation without wondering when this will arrive.  I will wait until a later date - Aug or Sept to re-order them.  The touring pegs really look good, shame there is a supply problem.  I'm sympathetic to Ryan's issues, not trying to be a d&$k about it at all.  As I said - I will re-order them in a few months hopefully he will have the supply problems worked out.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Steven C on June 13, 2014, 12:29:30 pm
 :-[ Well sad to say..I had to get my bank involved in this today..I placed my order with them on May 19th..still nothing as of today. >:(

Some of you may have had a good experience with them..mine has been anything but.
Now im back to square one trying to find a decent back rest..any leads would be appreciated.

Happy trails
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: luxx on June 14, 2014, 09:00:44 am
I placed a claim with Paypal as that was the method I used to make payment.  That was 10 days ago and no response from the seller has been made and I have received no communication from the seller.  I don't know what direction Paypal will go (refund or too bad so sad).
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: JoeRau on June 14, 2014, 10:01:02 am
:-[ Well sad to say..I had to get my bank involved in this today..I placed my order with them on May 19th..still nothing as of today. >:(

Some of you may have had a good experience with them..mine has been anything but.
Now im back to square one trying to find a decent back rest..any leads would be appreciated.

Happy trails


I was going to order this one http://pirateslair.net/ConcoursStealth.htm (http://pirateslair.net/ConcoursStealth.htm) until I found a different one in the classifieds.  These seem a bit on the expensive side, but would be a lot easier to take on and off since I only use mine when my daughter is riding.  I prefer it off when solo.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: C14lvr on June 15, 2014, 08:56:29 am
Folks, based on what I know about Ryan, he's always been top drawer.

Something else must have happened to him, I'm afraid.

Because this is not like him. He's always been exceptional, one of the best out there to do business with.

Sorry to read these posts from you guys. Hate to hear that you've had bad experiences.

I'm just sayin'... It's not the way he normally does business... at all.

Too bad, and I really hope he's ok, and not back in the hospital again.
Bob
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: 2012GTR1400 on June 16, 2014, 09:28:49 am
Glad to here its not some sort of scam then, Hope hes OK.  I ordered some risers, and Ram Accessory mounts, almost a month ago through Amazon,. Got charged right away, and shipping label was made following day with tracking. But still doesnt show it ever left sellers facility.  Ive sent 2 emails, and to Amazon, and no response. Luckily Amazon covered it it in there A-Z gaurentee.. Spent a lot of money in mods on the concours this month, and everyone was amazing doing bussiness with except for this.. Hope he has a fast recovery.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: luxx on June 16, 2014, 10:39:38 am
Glad to here its not some sort of scam then, Hope hes OK.  I ordered some risers, and Ram Accessory mounts, almost a month ago through Amazon,. Got charged right away, and shipping label was made following day with tracking. But still doesnt show it ever left sellers facility.  Ive sent 2 emails, and to Amazon, and no response. Luckily Amazon covered it it in there A-Z gaurentee.. Spent a lot of money in mods on the concours this month, and everyone was amazing doing bussiness with except for this.. Hope he has a fast recovery.

I have no reason to purchase from this merchant again. - your money and your risk.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: 556ALPHA on June 16, 2014, 12:22:54 pm
Hope he is ok, I remember when MC Larry had his problems (RIP) and the business went south very fast.  In the event of a problem unless the worse case scenario occurs, it is easy to send an auto reply to customers placing a purchase if there will be a delay.  It is a shame to put the effort he has into his business, and then loose the confidence of buyers. 
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: C14lvr on June 17, 2014, 06:36:44 pm
Guys,
All I know is I did receive an email response from him within a couple of days after these first posts about him surfaced.

He said he had been working on his Mom's HD Sportster that had been stored for a while.
She wanted him to get it running again.
He had just completed a 3000 mile, multi-state move to Florida, and got his shop up and running again.

He rebuilt the carbs and some other things on it, and decided to take it out for a test ride...and hit a deer.
Said it totaled the Sportster, and all he remembered was hitting the brakes, then waking up in the hospital...messed up.

Said he was in there for a couple of weeks, and had stitches.
Got out of the hospital, and tried to go back to work in the shop too soon...tore his stitches, and had to go back in.

But, the time he emailed me, he was doing better, thanked me for making him aware the guys that were posting wanting to know why they weren't getting their parts, and said his supplies had run out, but he was making more, and he would be getting the orders filled and contacting everybody that was waiting on stuff...then nothing...

Kinda worried about him now.

And yes, I remember when that happened to Motorcycle Larry, too.

When you're buying something over the internet, and you post the money, get a shipping confirmation, then don't get the parts...that's bad. And yes, there are lots of scams out there, these days. But Ryan's not one of them. He's went way outta the way to make my orders right, in the past.
And he's always been top notch with communications.

So, yes... I'm worried now, cause this is not like him, at all.

That's all I know, but if I hear anything more, I will post it here.
Bob
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Steven C on June 18, 2014, 07:03:03 am
Well...its just my luck things go this way..and I even jokingly said this to the fraud investigator from my bank the other day"You watch..soon as I go forward with this...ill hear something from them" and sure as ****...got an email yesterday from AST giving me a tracking #...we shall see in a couple days...then I can call off the hounds
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: petepro on June 18, 2014, 07:36:31 am
.....
So, yes... I'm worried now, cause this is not like him, at all.
.....

I purchased from him months ago.  Had a great experience.   Sent along a tap to install the parts no charge.   Great communication.   

Sounds like he had a bad ride and is now finding it tough to run his business. 

Hope that is all it is.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: luxx on June 18, 2014, 09:45:39 am
I was issued a refund by paypal.  It takes 2 weeks to do that and have it decided in your favor - fyi

No communication was received from the merchant to paypal over the 2 week review period.  That alone should tell you something.

I'm sure there are people who have had good experience and have no issues.  Not like I went out to find a struggling business and put the screws to them.  Nope - I saw a product that looked well designed and was supported by a very good product video and install explanation so I purchased it - resulting in lots of wasted time and wondering wtf is going on here.

So as with any online purchase - make sure you protect yourself, use a credit card or paypal, and keep an eye on the status of your purchase.  As I said earlier - your money and your risk.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: 556ALPHA on June 18, 2014, 04:53:35 pm
Hope he is ok.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Drugless on June 18, 2014, 05:25:07 pm
   I made an order with AST last night an received two confirmations of my order. One fron AST and one from Ryan himself. Don't know how long it will take to ship to Australia,  but the confirmations were lightning fast. That's a good sign in my book.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: C14lvr on June 18, 2014, 08:19:11 pm
That's good news!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: 556ALPHA on June 19, 2014, 02:51:23 pm
   I made an order with AST last night an received two confirmations of my order. One fron AST and one from Ryan himself. Don't know how long it will take to ship to Australia,  but the confirmations were lightning fast. That's a good sign in my book.

Did he email you because I have sent two in the last week with no reply, just asking about a part availability.  I am not going to drop $400.00 on a wait and situation.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Mr Lance on June 19, 2014, 06:34:44 pm
Hey Everybody! This is my first post here and I wish it was on a more pleasant topic. I ordered the 2" adapters/risers for my Concours after hearing what a great company AST was. Weeks after ordering, I emailed asking for an ETA - nothing. A follow up email a few days later and still nothing. After a third, he replied and told me about the deer/bike collision. Told me that while he was out, they had run out of the metal to do the risers, but he was getting things going again and even threw in a little bonus item for my trouble. That was weeks ago and I've emailed several times this week just looking for an update - no replies. Just sent another one telling him if I didn't hear back in the next day or two I'd be canceling and reversing the charge through my cc.
I like supporting small, mom & pop operations and I'm really a very patient person. But, when your only method of communications is by email (no phone and Facebook is a bad link)...answer your emails, or have someone do it for you!!!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on June 20, 2014, 10:39:31 am
I just emailed Ryan and he's working hard on getting thing up-and-running again. He said things will be "normal" by first week of July so looks like ordering from him won't be an issue. For those of you waiting for orders or replies to emails...he's trying. He's swamped and doesn't have his full staff back yet but it will happen.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: 556ALPHA on June 20, 2014, 12:50:34 pm
Hopefully he will get back on track.  I always read great things about his product and him as a person.  We communicated long ago when he was trying to get things up and running.  I have my eyes on a couple items but will wait until things settle. 
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on June 20, 2014, 01:46:32 pm
Hopefully he will get back on track.  I always read great things about his product and him as a person.  We communicated long ago when he was trying to get things up and running.  I have my eyes on a couple items but will wait until things settle.

He's pretty responsive now...though he did mention he will be back in "full swing" first week of July.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Mr Lance on June 20, 2014, 01:57:21 pm
Thanks for the welcome. :D
I'm waiting on risers, nothing life or death. Still, all things considered, I'm thinking it shouldn't be that hard to shoot out a quick email to reassure us that he's on it and maybe give an ETA on the item. Basically, he could copy and paste most of the email from one customer to the next and just fill in one or two custom lines.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Steven C on June 21, 2014, 08:02:57 pm
Well..I did receive my backrest...I guess I just got unlucky and caught him at a REALLY bad time..I am quite impressed with the build quality.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: George R. Young on June 22, 2014, 09:26:00 am
A while ago I had a similar horrible experience with California Sport Touring (CAST), maybe it's something with the name. They sent the wrong gizmo, then were unresponsive, had to get VISA involved to get a complete refund.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: 2talltim on June 22, 2014, 11:23:06 am
I ordered handlebar risers for my 2012 Kawasaki Concours from their website on 22 May 2014. The website states shipment time as 7 days. Their website claims that they notify you by email when the order is shipped. I waited for 8 days but received no notices of shipment or the product. I emailed them 2 times with no response received. On the 3th email inquiry on 1 June, Ryan, the owner emailed me back on 2 June and stated the following:
"Hello,
Sorry for the delay. I hit a deer while out riding a couple weeks ago and I'm just now back getting this place running properly again. It looks like your order didn't ship because the guys ran out of stock on that item. I'm having an express run of the product produced. They'll be shipping from my supplier on Wednesday. I should have them very soon after that. I'll ship it express the moment they arrive.

- advancedsporttouring1"

He was stating that his supplier would ship to him on Wednesday, 4 June and he should receive them soon. I have not heard anything until 10 June at which time I sent another inquiry and he responded stating that he is receiving it on 11 June and sending it tome right away. Today is 22 June. I do not have anything shipped and he is ignoring the 2 emails I sent. This is a horrible business with no ethics. DO NOT buy from them!

he is a one man show and was indeed in a motorcycle accident, along with tying to relocate his buisness and is still trying to get back on his feet
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Mr Lance on June 22, 2014, 08:10:04 pm
Pretty much my exact scenario. I'm done. Calling tomorrow to try and get my credit card charge refunded.  >:(
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Mr Lance on June 27, 2014, 11:21:12 am
Just an update -
I decided to wait a few more days and I finally did get an email telling me that my risers were shipping. I just got them and everything appears to be correct. He does seem like a good guy and I have only heard good things about his products. Hopefully, he'll learn from all this and have some new systems in place to communicate.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: 556ALPHA on June 27, 2014, 03:26:49 pm
To me it is just ridiculous to operate a business and not return emails if that is your only form of communication. 
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: MadMac1! on June 27, 2014, 04:07:00 pm
After reading a lot on the internet about advanced sport touring I ordered the highway pegs. My money was taken from my account in a couple of days. After a week or so I emailed and called for about two weeks before hearing from Ryan. He explained the accident and the back order of the part. I was happy. A month has passed and I should be getting my pegs so I emailed him to check on the order. Two weeks of emailing and calling have gotten ZERO response. I also noticed that his Facebook page is gone. All I want is my pegs. As a Concours owner I would love to be a customer but not the way its gone so far. What ever the issues he has I would not use his business at this time until something changes and if I don't get my pegs in a  week or two I will begin the process of getting my money back.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Phil on July 07, 2014, 10:58:08 am
To me it is just ridiculous to operate a business and not return emails if that is your only form of communication.


NEVER AGAIN WILL I DEAL WITH AST. I’M PISSED.
[/size]Not to long ago, there was a dialog here about people not knowing if and when their orders were going to be processed and the poor communications provided by Advanced Sport Touring.[/color]
[/size]On June 11, 2014 (almost a full month ago), I ordered Passenger Peg Lowering Brackets ($75 + $13.60 for 2 day shipping). The item clearly noted that the item normally ships within 2 - 3 days. Great - plenty of time for my gals birthday on June 24.[/color]
Well, I waited and waited and in hast of planning her big party of 40 people, it slipped my mind. And then I remembered the foot-pegs - after the party on the 24th. Did they arrive at all? Had she picked them up at the mailbox and not tell me. Had I gotten them and hid them so that she wouldn’t find them? I looked all over my home in the usual spots. I searched maybe 5 times. It drove me crazy.
June 26
I looked online at the site to get an update - and on PayPal. I checked my email just to make sure. On my order status, it read:
"ITEM SHIPPED OR REACHED THE FNAL STAGES OF PROCESSING” ??? What the hell does that mean? Did it ship or not.
July 1, 2014: Emailed Ryan at AST asking for the tracking number.
NO RESPONSE.


July 3, 2014: Emailed Ryan again, this time saying this was my second request for shipping data, but now included the fact that I’m a very active member on the Concours 14 Enthusiast page on Facebook with 850 members.
July 7, 2014 01:17AM (today): I get an email entitled “Advanced Sport Touring has sent you a package”. The form email said that the mailing date was 7/7/2014 !! When I woke, I clicked the link for tracking data, it is noted “NOT YET IN THE SYSTEM”. Six hours later, I finally see that the package had just shipped.
There wasn’t any communications as to why this order took a full month, and I’m positive that any other order could have continued to sit idle had I not kept badgering him and referenced this Facebook page. There is no excuse for this. NONE.


I am due to get my order, a month after the fact, in two days.  We’ll see, but considering that this guy has been holding on to my money is unspeakable.  He needs me more than I need him. 
The damage that this guy has done in the past six months is mind boggling.  I have read excuse after excuse, and don’t buy it.  Sad really.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Cuda on July 07, 2014, 04:52:55 pm
Who else makes those lowering foot pegs that you want?
If this was one of your big problems in life ...
FEEL LUCKY :grouphug:
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Phil on July 08, 2014, 12:36:34 am
Who else makes those lowering foot pegs that you want?  If this was one of your big problems in life ...

Hey Cuda.  This is not a big problem in my life.  Far from it.  I was getting ready to say goodbye to my $80 that has been sitting in his account - not mine - days shy of a full month.  It’s always easier to talk about other people’s money when it’s not your own, but the simple fact is that this guy, has been doing this as routine.  The real problem is that you can’t contest an order via PayPal beyond 30 days. After I emailed him a clipping of my writeup below after posting the post, I got not one, but two responses from Ryan, so he’s reading his emails but choosing to ignore most of them.  That is the part that’s annoying.  How coincidental that he responded so quickly when it become important to him.  Had I not written earlier and noted that I was active on the Kawasaki Concours 14 Enthusiast page on Facebook - would my product have been shipped within the 30 day limit?  I don’t think so.  I think the only the squeaky wheel gets the grease.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: VirginiaJim on July 08, 2014, 04:56:27 am
Shades of Motorcycle Larry ( I wouldn't use them either)...  I can certainly understand the viewpoints of the riders who in good faith placed orders with AST expecting to get their goods in a reasonable amount of time.  This discussion has swayed me to stay away from that vendor as the discussions in the past swayed me to stay away from ML and crew.  I do have sympathy for the owners of these businesses but it is a business and not a hobby as far as I'm concerned as money is exchanged for goods.  Contingencies have to be made when something happens to the owner of the business, otherwise, these sorts of things happen.  Good communications is key and if you can't do that, you need to be doing something else.  As for those who've had good experiences with this vendor that's all well and good for you but if you're the one that's been taken advantage of you have to understand their points as well.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: 556ALPHA on July 08, 2014, 03:41:45 pm
I think it is a stretch to compare Ryan To Larry.  Larry had a terrible accident and unfortunately never recovered, RIP.  His family did the best they could under the circumstances.  Ryan on the other hand has chosen for weeks who he wants to deal with.  I hate to say it but it just seems there is more to it.  A move and deer accident is an understandable situation, but several weeks later removing your Facebook account when called out on it, not answering emails or calls, and just flat out abandoning customers has led me to have my own opinions.  Ryan provided EXCELLENT service for a good time and that is what makes this hard to understand. 

Maybe some members are correct to defend Ryan, but how hard is it to place a DISCLAIMER on the webpage stating the issues at hand or just shut it down until the issue can be resolved?
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: VirginiaJim on July 08, 2014, 05:55:58 pm
Rich, while I can sympathize with the owner having physical issues, this is the electronic age..  Answering an email doesn't take that long and doesn't take any real physical effort.  Quite frankly I agree with the whining newbies about not getting their goods on time and poor customer service.  There isn't any excuse for that as far as I'm concerned.  He has no backup, no one working with him to help out with the business aspect, no family?  Someone should be able to take up the slack or post something on the website with something saying that the business is on hold until he recovers.  I'd be just as angry as the whining newbies if it happened to me.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Cuda on July 08, 2014, 08:12:43 pm
This is the about the ONLY person making ONE of a kind , trick parts for our ZG 14
Makes a major move with lots of stuff (Shop wise) , has to set up a shop , then has a major accident
Who knows everything that's happen?
Yeah he should this , should that, I'm a business owner and I get overwhelmed , saw a Guy  Monday that called me three weeks ago, was as nice as ever, lots of my customers wait with no problem , they know  I'll get to it, the ones that call and call I blow off. 


Two months ago I ordered new steering for my race boat , they said It will be shipped Monday!
Six weeks later I received my parts, they called said they dropped the ball and paid the shipping,
That's LIFE

I think we should Tar and feather him :battle: :cannon: :1DeadBanana
The way Doctors pass out pills these days he could have been chasing UNICORNS
 
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: martin_14 on July 08, 2014, 11:16:29 pm
something tells me to keep my opinion about this thread...
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: AlbertaDoug on July 08, 2014, 11:56:04 pm
July 7, 2014 , 9:02 pm
Processed Through Sort Facility
CANADA
July 7, 2014 , 9:02 pm
Customs Clearance
CANADA
July 4, 2014 , 12:51 pm
Processed Through Sort Facility
ISC MIAMI FL (USPS)
July 4, 2014 , 12:50 pm
Arrived at Sort Facility
ISC MIAMI FL (USPS)
July 1, 2014
Electronic Shipping Info Received
July 1, 2014 , 5:37 pm
Depart Post Office
HUDSON, FL 34667
July 1, 2014 , 2:39 pm
Acceptance
HUDSON, FL 34667

Patience and understanding goes a long way.
Good things come to those who wait.
All the best Ryan and wish you a speedy recovery.
I have had email communication with AST since my order was placed and am glad to see its on its way.

I've ordered multiple farkels over the internet over the years and waited weeks and months for some.
 I waited 9 weeks for a shock from Ohlins for my Bandit with minimal communication from them.
10 weeks for my wave rotors from Galfer only to be told that it takes time to process special orders. Once installed they were both worth the wait.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: tweeter55 on July 09, 2014, 06:12:27 am
It's only a motorcycle, people. It's not life or death. God forbid something even worse has happened to Ryan and neither he nor anyone else can or wants to communicate what other problems he is having that is making the delays. I'll say it again.......IT'S ONLY A MOTORCYCLE!.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: gPink on July 09, 2014, 06:19:47 am
It's only a motorcycle, people. It's not life or death. God forbid something even worse has happened to Ryan and neither he nor anyone else can or wants to communicate what other problems he is having that is making the delays. I'll say it again.......IT'S ONLY A MOTORCYCLE!.
If only people would get so concerned about who they vote for.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: VirginiaJim on July 09, 2014, 06:21:08 am
You're right, it's just a MC and there are other vendors out there that communicate a bit better and sell similar products for the most part.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Rhino on July 09, 2014, 07:42:43 am
I can forgive most anything if there is good communication. Not receiving a paid for item and no communication is unforgivable.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Phil on July 09, 2014, 01:17:26 pm
I can forgive most anything if there is good communication. Not receiving a paid for item and no communication is unforgivable.


Ryan at AST seems to have turned into a complete flake. 


I noted earlier that I had written Ryan several times, each time getting no response. It wasn’t until that I noted that I was active on the Kawasaki Concours 14 page on Facebook, that I got a shipping notice, but no formal communications with me. After I wrote this post, I clipped it out and sent it to Ryan to light a fire under his ass, not for me, but for the many others. What do you know - I get not one, but two emails - one suggesting that he has hundreds of customers that can attest to the fact that I ship incredibly fast !!.  This alone told me that he’s reading his emails, but choosing to reply to the ones that are really hot. 


Well - my order finally got to me today, July 9, 2014, exactly 2 days shy of a month.  Fast?  I don’t think so.  I ordered the passenger lowering adapter for my gals birthday, which he missed big time.  Him not getting me that order caused me to spend even more money for a gift, not to mention that because of the misleading order status response that insinuated that the order had shipped, but didn’t provide a tracking number.  I must have looked for 2 hours. 


I was going to post a complain on his Facebook page, which there still is a link in Google.  He has since pulled it down.  Why?  There is only one reason you take down a commercial Facebook page.  It’s easy for people to complain on.  That link is now dead: 
https://www.facebook.com/AdvancedSportTouring (https://www.facebook.com/AdvancedSportTouring)


Now that I got the product, I wanted to mention how dissatisfied I was.  I had read here that the finish coating appears to have changed from a thick, semi-gloss black powder coat, to a flat black anodized finish that isn’t remotely as durable, not to mention is don’t come close to matching the black gloss finish of the bike (see images attached).  Out of the box, there were 3 chips in the finish.  Will this hold up.  No way.  I’m going to do what I have read others had to do and repaint them. 


To add insult to injury, the hardware included two nuts.  One nut was a nylon lock nut, the other, a standard nut..  Apparently he ran low and just through in a nut without any locking mechanism. 


I’m off to the store. 


 [/font]
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: VirginiaJim on July 09, 2014, 02:06:48 pm
Guys, I think that this subject has been flogged to death and we've all made our points...therefore and ergo....
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: qyetman on August 15, 2014, 09:31:44 pm
Ordered 6/5 and still have not received my parts or even an e-mail to say "Yea I took your money and you'll get your parts someday maybe" . I have tried to make contact several times and get no response at all. Some of you may have had a good experience with AST, but mine has been terrible. I would not recommend this company to anyone.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: AlanS on August 16, 2014, 07:31:39 am
There is a thread in the COG forum someone with same issue, no parts, no contact.
I am in same boat, money pulled via PayPal no parts delivered, cannot make contact after multiple e-mails.
Started a dispute with PayPal, of course AST has not responded to that yet as well.
Should have tied this order to my credit card in PayPal, credit card people will just pull the charge back.
PayPal allows way to long for the seller to respond to the dispute.
Hope this works out well for all of us.
To the point I do not want the parts, just want to cancel order and a refund, do not want to do business with AST.
IMO
Alan
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Cuda on August 16, 2014, 08:26:37 am
Max you should buy his highway bars and do a review !
I was thinking about getting a set but been waiting for your review! :)
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: maxtog on August 16, 2014, 10:27:46 am
Max you should buy his highway bars and do a review !
I was thinking about getting a set but been waiting for your review! :)

Nah, I already have Ronnie's and like them a lot.  Super high quality,  non-obtrusive, effective.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on August 16, 2014, 12:38:13 pm
I have been trying to contact AST too...wanted to order something but I chose to make contact with him first before spending money. Been emailing him for a week now and no response...NOTHING! Won't be ordering from AST! On the flip side you buy from Murph's and that guy is ON IT! Order, shipped...all within a day. That's how things are SUPPOSED to be done!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Drugless on August 16, 2014, 09:44:54 pm
I too have been ripped off by Ryan which is a great shame as I prefer to support small business and had great success on my first order from him, but as for the second (and more expensive) order no contact at all. The money went sure enough but no further contact.
Sad really......
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mopdog on August 18, 2014, 03:11:34 pm
Same problem here with a backrest ordered on 8-7-14....0 response and no backrest....should I contact paypal yet?
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on August 18, 2014, 03:21:39 pm
Same problem here with a backrest ordered on 8-7-14....0 response and no backrest....should I contact paypal yet?

I would...I still haven't heard from him after numerous emails. I was going to purchase something from him but ended up going elsewhere after he failed to respond.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mopdog on August 18, 2014, 06:15:52 pm
I just want what I paid for or to know if its coming....hard to think I cant even get an email to say whats up. Wife wants a backrest and we are planning a trip before the end of the summer. Hate to buy another one and then have this one show up. Anyone have a phone # for them?
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: tweeter55 on August 18, 2014, 06:47:22 pm
http://www.superpages.com/bp/Hudson-FL/Advanced-Sport-Touring-L2510481463.htm (http://www.superpages.com/bp/Hudson-FL/Advanced-Sport-Touring-L2510481463.htm)
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: AlanS on August 18, 2014, 07:47:25 pm
I called that number[(727) 233 2918] a week ago, no one answers, cannot leave a message system says memory is full.
He has still not responded to PayPal as of yet either.
Alan
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: martin_14 on August 20, 2014, 03:43:50 am
I called that number[(727) 233 2918] a week ago, no one answers, cannot leave a message system says memory is full.
He has still not responded to PayPal as of yet either.
Alan

don't you itch to hear the messages there?  ;)
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: rvan on August 21, 2014, 06:22:01 pm
I too read all the previous threads but really wanted a set of risers, passenger lowering pegs and helmet locks so I took a chance and ordered them. Got everything in about a week. I assumed he was back up and running as before the move. No issues here. Good luck..
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mopdog on August 21, 2014, 07:13:38 pm
When did you order your stuff? I still dont even have a response from them.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: AlanS on August 21, 2014, 08:38:26 pm
When did you order your stuff? I still dont even have a response from them.

Would like to know that as well, I have had no response either, also have not responded to PayPal dispute.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: AlbertaDoug on August 21, 2014, 08:59:27 pm
When did you order your stuff? I still dont even have a response from them.
Code   Item   Qty   Price   Grand Total
V1   CONCOURS 14 Throttlemeister
[Bike Year:2014]
[Finish:Black/Silver Milled]   1   $135.00   $135.00
C14-03   2 inch Pullback Risers
1   $160.00   $160.00
 
     Subtotal:   $295.00
     Tax:   $0.00
     Shipping Cost:   $51.95
     Grand Total:   $346.95
Ordered these on 06/03/14. Received the risers on 07/08/14 bare metal(no paint finish) and mismatched fasteners. No Throttlemeister or reason as to why. After multiple emails I have yet to have any contact with AST. Ryan has not refunded my money or even tried to explain the reason for the missing throttle lock.
 It might be different if I knew why, but at this point I have no interest in doing business with this vendor again.
There are many reputable and honourable vendors with similar Farkels willing to look after this market.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: rvan on August 22, 2014, 07:56:50 pm
     Order around July 24 or so recieved e-mail about 4 days later from PayPal on Ryan's behalf with a tracking number. Order was recieved about 3-4 days after that. No issues.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Drugless on August 22, 2014, 10:12:23 pm
So is he only ripping off his international customers or will he get around to us eventually?
I'd love some clarification on this......
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: VirginiaJim on August 23, 2014, 05:46:17 am
I really feel bad for ASTs circumstances but at this point I would not recommend them as someone to go to for anything at this point.

If there is someone here who can contact him directly to get this sorted I think that everyone would appreciate it, especially the ones who have paid money and got nothing in return.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mopdog on August 23, 2014, 08:21:18 am
Its not just the International...I cant seem to get my stuff or even an email. Paypal will have my money returned from them soon.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mopdog on August 29, 2014, 07:53:58 pm
I just wish paypal didnt take 10 days or that AST would respond to to payapl so I can get my money back!!!!! What a crappy way to do business, even if he had problems its just an email!!! I have to wait because it would suck to order another one and then he would respond as soon as I did.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Jim H on August 30, 2014, 10:07:16 am
  I have been thinking of getting his pull back risers, but can not fathom what this guy is thinking.  So many people have heard nothing and gotten nothing???  There has to be someone who knows him or lives close enough to get the story!  When I was a VMOA (Vmax Owners Association) director and just member we have people all over the country and looked out for each other!


Jim
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mopdog on August 30, 2014, 07:33:16 pm
VMOA was great for that stuff....and I used to love the mag!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Caffeinated on September 03, 2014, 05:34:05 pm
May want to try contacting him though Facebook. He seems to be constantly posting on there.... https://www.facebook.com/ryan.niquette (https://www.facebook.com/ryan.niquette)
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: sailor_chic on September 03, 2014, 06:20:41 pm
VMOA was great for that stuff....and I used to love the mag!
I totally agree!  I thought it was great.  Still have my 06 Max!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: MAN OF BLUES on September 03, 2014, 06:40:08 pm
Wow, first poster here, I need an opinion.... I was thinking about ordering something from Ryan, but I don't have the time to read the posts, or do a search... I was gonna drop about $2000 on farkles that I just can't live without, but need to know if I should, or should not send the money..... any comments?
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Cuda on September 03, 2014, 07:45:51 pm
Wow, first poster here, I need an opinion.... I was thinking about ordering something from Ryan, but I don't have the time to read the posts, or do a search... I was gonna drop about $2000 on farkles that I just can't live without, but need to know if I should, or should not send the money..... any comments?

Just send ME your $ I'll get you what you need ;)
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: AlanS on September 06, 2014, 04:17:10 pm
PayPal ruled in favor of my dispute, the funds pulled by AST has been reversed and placed in my PayPal account.
Glad this is over and got my funds back, hope the rest of you get a resolution to orders as well.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Gigantor on September 29, 2014, 01:01:17 pm
I placed a order with AST on 8/21/14 for backrest. Ryan does not answer emails
or phone calls???

The problem is he got the money up front
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: AlanS on September 29, 2014, 01:10:02 pm
If you used PayPal you will have to open a transaction dispute to get your money back, worked for me.
If you used a credit card just call the card people and have them pull the charge back.
Buyer beware on AST.
Just my opinion.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Jim H on September 29, 2014, 03:32:20 pm
  I looked at his BBB rating and it is an F.  I actually emailed him and asked if he would explain what is going on.  If he is having issues he needs to address them....I told him he is missing out on a lot of business!  I saw a pair of his pull back risers on Walker18's (jim's) bike and they are very nice.  I would love to get a pair...but.......

Jim H
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: AlbertaDoug on September 29, 2014, 07:31:31 pm
Code   Item   Qty   Price   Grand Total
V1   CONCOURS 14 Throttlemeister
[Bike Year:2014]
[Finish:Black/Silver Milled]   1   $135.00   $135.00
C14-03   2 inch Pullback Risers
1   $160.00   $160.00
 
     Subtotal:   $295.00
     Tax:   $0.00
     Shipping Cost:   $51.95
     Grand Total:   $346.95
Ordered these on 06/03/14. Received the risers on 07/08/14 bare metal(no paint finish) and mismatched fasteners. No Throttlemeister or reason as to why. After multiple emails I have yet to have any contact with AST. Ryan has not refunded my money or even tried to explain the reason for the missing throttle lock.
 It might be different if I knew why, but at this point I have no interest in doing business with this vendor again.
There are many reputable and honourable vendors with similar Farkels willing to look after this market.

Credit card reversed $135.00 in charges for the Throttlemeister that wasn't delivered, 3 months after the order.  :)

Might have had to paint the risers but they work well for me. No issues with quality just the finish.

I would say my mistake was I hadn't researched this Forum before I purchased the items from AST. I didn't start using this site until 5 days after my purchase.
Hopefully Ryan steps up and gets his business sorted out.  :chugbeer: :popcorn:
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Drugless on March 02, 2015, 12:10:42 am
I received in the mail today a parcel. Now not having ordered anything over the internet for many months after having been burned by a particular online vendor, I was very curious. The item was in fact the one I'd ordered from AST in the middle of last year!! It's taken nearly eight months, but its here. So after much muttering and cursing over the months, I retract all the nasty things I said about online vendors and this one in particular.
Thank you Ryan from AST. I will now recommend you to any and all who may listen. It might take a while but you get there in the end.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: martin_14 on March 02, 2015, 01:46:03 pm
sorry Drugless but... why retract? 8 months for an order? may I presume that they took your money just after placing the order? How's that worth a recommendation?  :o
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: clogan on March 02, 2015, 02:27:59 pm
sorry Drugless but... why retract? 8 months for an order? may I presume that they took your money just after placing the order? How's that worth a recommendation?  :o

I may be wrong, but I inferred that AST filled the order without charge, as a goodwill gesture, the OP having received credit/reversed charges back several months ago after giving up on the order.

Maybe OP will clarify.
I'm with Martin: how does an 8-month delivery time deserve an "atta-boy"... unless it was gratis?

Edit: Guess I was wrong...see posts below. Got to admire the OP's patience...many of us would have filed for a refund after a couple- three weeks. I know I would have.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Drugless on March 03, 2015, 12:07:55 am
No you're right, 8 months IS too long without even an apology or explanation,  but the order has been filled. I won't be ordering from Ryan again,  but I won't be bagging him either.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: maxtog on March 03, 2015, 12:39:21 am
No you're right, 8 months IS too long without even an apology or explanation,  but the order has been filled.

But did you pay for the order?
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Drugless on March 03, 2015, 02:58:02 am
Yeah, paid for the order and the money was taken immediately. I am a bit sh% tty that it took that long to fill the order but it's done now. An explanation would be nice, an apology would be good business practice, but things may be different in the good old USofA. I'm just happy Ryan didn't buy the farm when he tangled with that deer and I got what I ordered.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: maxtog on March 03, 2015, 05:33:37 am
Yeah, paid for the order and the money was taken immediately.

Hmm, I would have gotten my money back after a few weeks.

Quote
I am a bit sh% tty that it took that long to fill the order but it's done now. An explanation would be nice, an apology would be good business practice, but things may be different in the good old USofA.

No, things are not different.  Manners and good business are a universal concept.  But there are always those who have neither, no matter where you go.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: JS_racer on March 04, 2015, 04:36:52 am
Hmm, I would have gotten my money back after a few weeks.

No, things are not different.  Manners and good business are a universal concept.  But there are always those who have neither, no matter where you go.

 :thumbs:
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: martin_14 on March 04, 2015, 05:15:20 am
No, things are not different.  Manners and good business are a universal concept.  But there are always those who have neither, no matter where you go.

+1 I haven't bought too many things from the USofA for obvious reasons, but the experiences so far have been good or better. I have done much worse much closer to where I live. Based on my so far excellent experiences with German vendors, an inexperienced soul would infer that they have great customer service. In reality, what they have is a ton of regulations and the customer has a lot of tools to bang on the door of those who think that they can outsmart the buyer.
In short, they treat you like dirt, but they deliver.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on March 13, 2015, 10:15:24 am
I want to order the 2" Pullback risers from him but can't get a response from him! I have sent several emails to Ryan asking if he was taking and shipping orders. Don't want to order until I know I've got his attention. I have ordered a couple of things from him before and everything worked out great but I am having a heck of time trying to get him to respond to this current need to order :(
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: VirginiaJim on March 13, 2015, 12:32:59 pm
I think that should tell you something...
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on March 13, 2015, 01:09:43 pm
I think that should tell you something...
Yeah...it tells me I'm not getting the Pullback Risers >:(
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on March 13, 2015, 02:21:46 pm
I just heard from Ryan and he is "alive and well"! He has been very busy in Daytona for the last 2 weeks but he did answer my email and looks like I WILL be getting my pullback risers as soon as they're available :banana (which should be soon)! I will say that once you do get ahold of him things move along just fine. I'm looking forward to getting those risers...2" back should be AWESOME :thumbs:
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: MAN OF BLUES on March 13, 2015, 03:07:49 pm
I just heard from Ryan and he is "alive and well"! He has been very busy in Daytona for the last 2 weeks but he did answer my email and looks like I WILL be getting my pullback risers as soon as they're available :banana (which should be soon)! I will say that once you do get ahold of him things move along just fine. I'm looking forward to getting those risers...2" back should be AWESOME :thumbs:

So how about  putting the number up here for those folks that aren't as fortunate as you with regards to getting in touch with him.
Seems a lot of folks have had serious issues regarding contact with him.

Be nice and share with them.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on March 13, 2015, 03:17:17 pm
So how about  putting the number up here for those folks that aren't as fortunate as you with regards to getting in touch with him.
Seems a lot of folks have had serious issues regarding contact with him.

Be nice and share with them.
I love being nice and would definitely post one if I had one. I contacted him through email and can't tell you why I was so "lucky" but wanted to let everyone know that he is still around and can be contacted, just takes persistence. I am very persistent (my wife will attest to that...she hates it because I'm constantly trying to buy something for the bike :battle: ) and it paid off this time!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: 556ALPHA on March 13, 2015, 04:57:49 pm
from what I have read over the last year it seems to be too little too late, and with no explanation.  I thought he had an account here so it should not be too difficult.  That would go a long way imo, but then again he may have and I missed it as I have not read a lot lately.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Hiddenmickey on March 31, 2015, 08:15:52 pm
No I wasn't out riding way fast and taking chances, I wasn't out riding without all my gear on,  I wasn't riding with scissors;  I placed an order with Advanced Sport Touring!!!  I thought it was about time to get familiar with my credit card company's fraud department possibly.  We'll see how it goes this time.  And yes, I have read all the postings here and on the other forum.  And the Better Business Bureau.  And other places on line.  I'll report back.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeeitup on March 31, 2015, 08:27:48 pm
I was VERY cautious just like you several months back but I'll have to give them credit. They had my order out to me hella fast and didn't do all the other things that people were smearing them about so I'd honestly place a second order with them if I had to. Keep us posted though!
Mike
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: C14lvr on April 01, 2015, 07:16:45 pm
Hellbender,
I put those on mine. The pullbacks make a HUGE improvement and help a lot.

(Especially us older fellas who are well acquainted often with 'Ole Arthur"...) ;)
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 02, 2015, 08:37:45 am
Hellbender,
I put those on mine. The pullbacks make a HUGE improvement and help a lot.

(Especially us older fellas who are well acquainted often with 'Ole Arthur"...) ;)

C14lvr, you have the 2' Pullback Risers on your bike?
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 02, 2015, 08:38:46 am
2"...sorry
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 02, 2015, 08:39:28 am
It'd be hard to ride with 2' pullbacks :o
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: C14lvr on April 02, 2015, 03:42:36 pm
Lol... Yes, also have Phil's Wedges with them as well.
They help to angle them back a bit more.

I have those, use the Kawasaki Gel seat, 2" dropped peg brackets, Cee Bailey's High Dome Ultra tour windscreen, and AST touring pegs. With the Rostra CC, makes for good comfort on those 10 hour days of touring.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 02, 2015, 04:08:17 pm
Lol... Yes, also have Phil's Wedges with them as well.
They help to angle them back a bit more.

I have those, use the Kawasaki Gel seat, 2" dropped peg brackets, Cee Bailey's High Dome Ultra tour windscreen, and AST touring pegs. With the Rostra CC, makes for good comfort on those 10 hour days of touring.

C14lvr, did you order from Ryan without contacting him? My concern is ordering from his website and not receiving anything. The 2" pullbacks are available April 15th so I'm ready to order...just a little (okay, a lot) skeptical!

Mike
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: C14lvr on April 07, 2015, 10:30:26 pm
No, I ordered mine from him over 2 years ago...
before everything went South and his CS went .... shall I say... deep South.

Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 09, 2015, 06:14:16 pm
I'm bummed...been emailing him for the last 3 weeks and haven't heard  thing back from him. I want to order to order the pullbacks but don't want to do it until I get his attention! Glad you're lovin' yours...hope I can say the same thing soon.  :(
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: VirginiaJim on April 09, 2015, 06:15:27 pm
That probably should tell you something.... ::)
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Hiddenmickey on April 09, 2015, 08:28:22 pm
I was VERY cautious just like you several months back but I'll have to give them credit. They had my order out to me hella fast and didn't do all the other things that people were smearing them about so I'd honestly place a second order with them if I had to. Keep us posted though!
Mike

My order was in my mail box 4 days later.  I feel lucky.  I went and bought a lotto ticket.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 10, 2015, 08:56:06 am
I hope it doesn't sound like I'm "smearing" his name ???. I have ordered from him in the past and he was quick to get everything to me. But he was also answering emails so I'm having a hard time placing an internet order without first talking with him via email...I'd like to know I have his attention first. I have read all the "horror stories" of people ordering from him and not receiving anything and having to try and get the purchase resolved through their CC Fraud Dept. or PayPal resolution center...I'm trying to avoid that.

Like I said, Ryan has delivered to me in the past but he was also responding to emails so I'm a bit nervous about just "throwing" it out there!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: fredthefence on April 10, 2015, 10:33:47 am
I ordered pullback risers from AST on 3-16-15. Money was deducted from my a/c same day and then, despite several unanswered emails and phone calls, - nothing. I finally had the charge cancelled and a claim is pending.

I would not recommend anyone to order anything from these people.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 10, 2015, 11:27:55 am
I ordered pullback risers from AST on 3-16-15. Money was deducted from my a/c same day and then, despite several unanswered emails and phone calls, - nothing. I finally had the charge cancelled and a claim is pending.

I would not recommend anyone to order anything from these people.

NOOOO!!! I didn't want to hear that!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Power of Soul on April 10, 2015, 09:31:42 pm
Let me add my experience.  I ordered the C14 LED light bar.  I received it in  about 3 days.  I had a question on the install.  So I called and could get no answer...
So, I used his chat feature that he has on the website.  response was in seconds.  I asked that he call me and he did.  He spent a great deal of time going over the install with me.  He said he cannot hear the phone ring, but has his PC connected to a large LED screen in his shop, so he is able to see when someone sends him a chat.  I asked him about the issues he has been dealing with on this site, it all goes down to suppliers...he has not control over that,  he's not Mother Kawasaki, but a small business.   Anyway I am happy with the Light combo I bought, it works.  I recommend him and will do business with him in the future.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 11, 2015, 12:50:08 am
Let me add my experience.  I ordered the C14 LED light bar.  I received it in  about 3 days.  I had a question on the install.  So I called and could get no answer...
So, I used his chat feature that he has on the website.  response was in seconds.  I asked that he call me and he did.  He spent a great deal of time going over the install with me.  He said he cannot hear the phone ring, but has his PC connected to a large LED screen in his shop, so he is able to see when someone sends him a chat.  I asked him about the issues he has been dealing with on this site, it all goes down to suppliers...he has not control over that,  he's not Mother Kawasaki, but a small business.   Anyway I am happy with the Light combo I bought, it works.  I recommend him and will do business with him in the future.

Good to know...thanks! Like I said, I have bought from him and it was a good experience. I also bought the LED light bar. I will try the chat.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 13, 2015, 11:41:59 am
Has anyone placed an order with AST in the last couple of weeks?
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 13, 2015, 11:44:18 am
Even his "Live Help" isn't working (at least on my computer anyway).
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: blueverclear on April 19, 2015, 03:16:45 am
Even his "Live Help" isn't working (at least on my computer anyway).

I actually talked to him on Friday April 17th through live chat first, then email, and then he called me because I had some questions. He also told me that he was having some issues with suppliers but that he found some new ones and finally starting to get some stuff done.

Right now he is out of the one piece pullback risers but he does have plenty of the standard 2 inch risers and the pullback riser adapters which together cost me $135 vs the one piece pullback riser which cost $175. Not only does it cost less to do a 2 piece system you actually get a better lift and pull back out of it also. The one piece pullback riser is a 2" rise and a 2" pullback and probably looks cleaner. With the 2 piece system including the standard riser and riser adapter you get a 2.5" rise and between a 2" - 2.25" pullback which to me is better!

I placed my order on Friday evening and completed the purchase through PayPal. I am supposed to be receiving an email confirmation including a tracking number when it ships out which should be Monday. I will keep everyone posted on the progress of my order!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Sandylee on April 19, 2015, 07:43:17 am
I ordered three items from Ryan on Wednesday and had email with tracking number that they were shipped within a couple hours. They arrived yesterday so no complaints from me.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 19, 2015, 06:36:28 pm
I too spoke with him last week (finally got the Live Chat to work). Now, I was waiting for the 2" up and 2" back risers BUT I'm thinking of going with the 2 piece setup. I like the idea of the bars coming up and back a little more.

Blueverclear and Sandylee, do you have to lengthen any of your lines with the risers and adapters? Who cares if it looks "cleaner" the other way...no one sees the risers anyway!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: blueverclear on April 20, 2015, 01:14:11 am
I too spoke with him last week (finally got the Live Chat to work). Now, I was waiting for the 2" up and 2" back risers BUT I'm thinking of going with the 2 piece setup. I like the idea of the bars coming up and back a little more.

Blueverclear and Sandylee, do you have to lengthen any of your lines with the risers and adapters? Who cares if it looks "cleaner" the other way...no one sees the risers anyway!

Nope, shouldn't have to lengthen anything.  May have to do some adjusting to the position of the brake lines but should be pretty simple. Eventually in the near future i would like to go with 2 separate brake lines, the brakes respond better that way.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 20, 2015, 08:45:07 am
Nope, shouldn't have to lengthen anything.  May have to do some adjusting to the position of the brake lines but should be pretty simple. Eventually in the near future i would like to go with 2 separate brake lines, the brakes respond better that way.

Thanks!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 20, 2015, 09:13:20 am
I actually talked to him on Friday April 17th through live chat first, then email, and then he called me because I had some questions. He also told me that he was having some issues with suppliers but that he found some new ones and finally starting to get some stuff done.

Right now he is out of the one piece pullback risers but he does have plenty of the standard 2 inch risers and the pullback riser adapters which together cost me $135 vs the one piece pullback riser which cost $175. Not only does it cost less to do a 2 piece system you actually get a better lift and pull back out of it also. The one piece pullback riser is a 2" rise and a 2" pullback and probably looks cleaner. With the 2 piece system including the standard riser and riser adapter you get a 2.5" rise and between a 2" - 2.25" pullback which to me is better!

I placed my order on Friday evening and completed the purchase through PayPal. I am supposed to be receiving an email confirmation including a tracking number when it ships out which should be Monday. I will keep everyone posted on the progress of my order!

Just ordered my "Riser Adapters" from AST. I was able to contact him using his "Chat" feature and he was quick to respond. Ryan confirmed that the adapters do indeed bring your bars back an additional .25" and up an additional .5" beyond what the 2" pullback risers would give you.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: 556ALPHA on April 20, 2015, 09:28:04 am
Its good that things seem to be back on track to a degree, was there ever any explanation on why things went sideways for several months?  I heard of moving, crashing, supplier issues, etc.  But that should have been notated on his website if there was going to be an issue.  Regardless, hopefully he is back on track as he has some nice products.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 20, 2015, 09:46:36 am
Its good that things seem to be back on track to a degree, was there ever any explanation on why things went sideways for several months?  I heard of moving, crashing, supplier issues, etc.  But that should have been notated on his website if there was going to be an issue.  Regardless, hopefully he is back on track as he has some nice products.

No explanation. The crash was a while ago so it's not that. He did move but should be caught up from that too. I just think he's running a small operation and has a hard time doing everything. I have found that the best way for contacting him is through the "Chat" feature on his website. He seems to be paying attention to that and is quick to respond.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: fredthefence on April 20, 2015, 12:24:24 pm
How many chances are people willing to give this guy?
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 20, 2015, 01:24:25 pm
How many chances are people willing to give this guy?

Some of us are :loco: I guess. Bottom line is he has good stuff for sale. It's frustrating when you can't contact him (I've been very frustrated at times) but when you finally do make contact with him he is very easy to work with...at least in my limited experience.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: maxtog on April 20, 2015, 03:26:41 pm
Some of us are :loco: I guess. Bottom line is he has good stuff for sale.

That is the key- he probably has a few things not obtainable elsewhere.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 20, 2015, 03:28:56 pm
That is the key- he probably has a few things not obtainable elsewhere.

That's the problem. I wanted something and looked everywhere...Murph's, Twisted Throttle, Revzilla, etc....and couldn't find anyone else that carried what he had.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: blueverclear on April 20, 2015, 06:10:09 pm
How many chances are people willing to give this guy?

Well my philosophy is, let the perfect man throw the first stone. Personally,  i am far from perfect so i try to look for the good in every situation and try my best to give people the benefit of the doubt.  You never  really know what the next guy is truly  going through and i try to keep that in mind.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 21, 2015, 08:27:59 am
Well my philosophy is, let the perfect man throw the first stone. Personally,  i am far from perfect so i try to look for the good in every situation and try my best to give people the benefit of the doubt.  You never  really know what the next guy is truly  going through and i try to keep that in mind.

+1  :finger_fing11:
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 21, 2015, 08:43:25 am
Update...placed an order with Ryan yesterday and it just shipped. Again, it is frustrating when you email and email and email and get no response...I've voiced my frustration over it BUT, he is very responsive when using his Chat feature on his website and the order was filled quickly. As frustrating as it may be, don't give up on the guy. "Chat" button people..."Chat" button.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: fredthefence on April 21, 2015, 02:16:33 pm
I don't understand why people are defending this guy. I have had $160 deducted from my account and no communication of any sort since. As far as I am concerned this money has been stolen and I plan to take measures to get it back
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 21, 2015, 02:27:15 pm
I don't understand why people are defending this guy. I have had $160 deducted from my account and no communication of any sort since. As far as I am concerned this money has been stolen and I plan to take measures to get it back

That's strange...can't figure that one out ! There's nothing to gain by doing that...just the headaches and trouble it brings when someone goes after him. I've heard on a couple of occasions that people have ordered and received nothing and disputed it with their CC company or PayPal but I've had no problem (other than Ryan not returning emails) and have ordered several things from him. My "defense" of him is solely based on my experience and the fact I haven't had any issues other than it taking time to make contact with him. I made it policy when buying from AST that I DON'T buy from him until I make contact with him...I want to make sure I have his attention. That policy has worked out well so far.

I've had no issues and can't speak for anyone else BUT me so I'm sorry to hear that you were "stiffed" by him...hope it all works out.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: blueverclear on April 25, 2015, 05:25:54 pm
Well, I got my risers and riser adapters in the other day. Installed the 2nd Gen dash and everything works great together. Couldn't be happier with this set up!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on April 28, 2015, 12:34:36 pm
Received my Riser Adapters from Ryan in 3 days from order. Put the adapters on and they feel really good! Also, I ordered 2 shirts from him but am waiting for them to be made. He and I talked and after discussing the way the shirts fit (he says the XXL fit small and I've got pretty large shoulders, chest/back and arms) he went to the print shop and is having some XXXL shirts printed up for me...never even asked for that, he just did it. I'll keep shopping AST but will always make contact with him first to make sure I've got his attention!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: qyetman on May 01, 2015, 01:19:29 pm
After seeing the chat feature mentioned here, I was able to contact Ryan using that method. I let him know my order number from last June and he looked it up to find indeed he never shipped the parts. He said he would be shipping out the highway pegs today, but will have to refund me for the Throttlemeister as they no longer carry that product. I mentioned I had been trying to reach him by email and phone for months. He said he was closed down for awhile to reorganize but he is open now and getting back to normal shipping schedule. I knew if I was patient enough it would work out, now just waiting for my parts to arrive.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: qyetman on May 05, 2015, 07:20:29 am
Highway pegs arrived on Monday.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on May 05, 2015, 08:19:25 am
 :finger_fing11: :finger_fing11:
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: luxx on May 08, 2015, 07:05:46 am
Ok, a year later - placed order for the pegs I wanted but did not receive previously (see early in thread). Got these on Thursday.  Work as advertised and very comfortable.  I'm glad he got his supply issue straight - this is a good product and pretty easy to install.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on May 08, 2015, 09:16:49 am
Ok, a year later - placed order for the pegs I wanted but did not receive previously (see early in thread). Got these on Thursday.  Work as advertised and very comfortable.  I'm glad he got his supply issue straight - this is a good product and pretty easy to install.

Pictures???
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: blueverclear on May 12, 2015, 04:41:29 am
Pictures???

+1, you know what they say....... it didn't happen without the proof lol!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: blueverclear on May 12, 2015, 04:44:58 am
Well, I got my risers and riser adapters in the other day. Installed the 2nd Gen dash and everything works great together. Couldn't be happier with this set up!


forgot the pics!

(http://i1332.photobucket.com/albums/w612/blueverclear/20150424_181706_zpszitlcbyv.jpg) (http://s1332.photobucket.com/user/blueverclear/media/20150424_181706_zpszitlcbyv.jpg.html)

(http://i1332.photobucket.com/albums/w612/blueverclear/20150424_185605_zpsnuhgt65y.jpg) (http://s1332.photobucket.com/user/blueverclear/media/20150424_185605_zpsnuhgt65y.jpg.html)

(http://i1332.photobucket.com/albums/w612/blueverclear/20150424_185720_zpshukkeiga.jpg) (http://s1332.photobucket.com/user/blueverclear/media/20150424_185720_zpshukkeiga.jpg.html)

(http://i1332.photobucket.com/albums/w612/blueverclear/20150508_181405_zpsphs3rbvv.jpg) (http://s1332.photobucket.com/user/blueverclear/media/20150508_181405_zpsphs3rbvv.jpg.html)
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on May 12, 2015, 08:38:33 am
I have the same risers and adapters...love them!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: C14lvr on May 13, 2015, 06:47:35 am
I recently placed an order with Ryan.
I ordered his rider peg lowering brackets, and Ram cupholder setup.

Said it usually ships within 1-2 days on his site.
I waited 5 days, no email confirmation of shipping or tracking number.
I emailed during this time. No response.
I called- no answer.

I went back to his site, clicked on the chat button, and he immediately replied.
I asked if he noticed my order yet. He had not. As soon as he was aware of my order, he went to work on it. Within 2 days, it arrived.

Got them installed, and love the new position.

The trick is definitely contacting him through the chat feature, which only works during his business hours he has listed.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: stevewfl on May 13, 2015, 07:43:46 am
^^^^too many reliable no-frills no drama vendors to be %$#&ing around chasing orders down
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: martin_14 on May 13, 2015, 07:54:38 am
^^^^too many reliable no-frills no drama vendors to be %$#&ing around chasing orders down

+1
this guy has to change his business model or change business. Like flipping burgers. With Steve (or was it Dave...) Mark from Kawasaki's hot line.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: VirginiaJim on May 13, 2015, 07:58:33 pm
Dave's not here..
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: CRocker on May 13, 2015, 09:21:15 pm
Dave's not here..

That's great...! ;D
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Conniesaki on May 14, 2015, 04:25:15 pm
+1
this guy has to change his business model or change business. Like flipping burgers. With Steve (or was it Dave...) from Kawasaki's hot line.

Anybody waiting for him to deliver their burger would probably starve to death.

Well ... unless the burger joint had a chat button.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Gigantor on May 15, 2015, 05:45:06 am
I don't think AST needs the money, after numerous attempts to contact them about my
order, I ended up getting a refund through Paypal.

Clearly AST has other priorities
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: blueverclear on May 18, 2015, 01:24:02 pm
^^^^too many reliable no-frills no drama vendors to be %$#&ing around chasing orders down

Unfortunately, there aren't any other venders that could give me a 2.5" rise and 2.25" pullback on my handlebars for the $150 range. The closest one comparable was the lsl kit which is around $500 and not too attractive imho.

I wish there were companies that produce something comparable at even 150 - 200% of the price but the fact is there isn't. I'm not at all defending AST just giving facts/opinions of my experiences. I personally talked to Ryan about improving his customer service tactics because I totally agree that they are in need of much improvement but as far as the products he offers when you can reach him..... so far they are really great and some of which are just not offered by any other company.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: freebird6 on May 19, 2015, 07:17:41 am
Ordered the under rack tail lamp that no else has. Ordered on wednesday, got here monday. I am ok with that
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: jrad on July 16, 2015, 08:34:45 pm
It'll take alot to get me to trust him. The while thing wriT the backrest ( ordered Feb 15, received June something) .  I have my eye on some risers, helmet locks, and a few other items.  I just can't bring myself to make a purchase because of the service I didn't receive.  I asked for a refund in week 5.  He never posted a reply, but was posting Facebook messages from his Daytona trip. Guess he couldn't afford my refund
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Grand Wazoo on July 23, 2015, 08:53:57 am
 :-[ *** ADVANCED SPORT TOURING (AST) – BEWARE!!! . . . I REPEAT – BEWARE!!! ***
If you are thinking about buying anything from this company, think twice, and if you still decide to go ahead anyway after reading my comments  below, then you really need get your head examined!

I bought a new Concours 14 in 2012 and then came across some of the accessories that Advanced Sport Touring offered. I thought it was great that someone who owned a Concours 14 was coming up with unique accessories to improve/personalize this motorcycle. I bought a few items back then with no issues. However, I made a deal with the owner (Ryan Niquette) for two items in early 2014. He shipped the main item (Adjustable Touring Pegs) and said that the other item ($50 grip covers) was temporarily out-of-stock. Subsequent follow-up emails by me were answered with an assortment of excuses (supplier problems, changing suppliers, incorrect items received, yada-yada-yada). The end-result was that I never received the other item and he stopped answering my emails. What a disgraceful way to do business!

Here’s the part where I should really get MY head examined:
Against my better judgment, on June 6th I placed a $325 order with AST for Passenger Peg Lowering Brackets and Passenger Mini Floorboards. I had looked around and couldn’t find any others that were an exact fit for my bike, so even though I knew better, I caved in and ordered them. Initially I received an order acknowledgment with no mention whatsoever of any backorder situation, so I expected to get them in a few days, and certainly within a week. After waiting several weeks and hearing/receiving nothing, I sent three (3) separate emails requesting a status update. I also checked the website and my order wasn’t even shown as being in existence. It wasn’t until after I had mentioned in my third email that I planned to contact PayPal that I finally received a response. This was on June 21st and I was given an apology, lame excuses for the delay (training new employees, waiting for items, yada-yada-yada) and this offer, “I'll throw in a free set of Helmet Locks for the trouble”. I was told that the order would ship on June 25th. Of course, not surprisingly it didn’t . . .

Having had enough of this nonsense, I finally contacted PayPal on July 7th and filed a dispute (> one month after order placement). Almost immediately I received an email from Ryan and he made some excuse that my other emails “were found in his SPAM bin”. I had sent those emails as responses to his original order acknowledgment email, so anybody who knows anything about SPAM filters would know that it is highly improbable that my emails would have ever gone into the originator’s SPAM bin. It was simply a load of crap, plus he had already acknowledged receiving my previous email on June 21st when I had threatened to contact PayPal. Lies . . .lies . . .lies!

As a result of my irritation over this whole matter, I was prompted to do a little research into Ryan Niquette’s Advanced Sport Touring company. Here’s a few things that I discovered that members/potential customers should know:

•   Check out Advanced Sport Touring’s rating with the Florida Better Business Bureau ( http://www.bbb.org/west-florida/business-reviews/motorcycle-part-suppliers/advanced-sport-touring-in-hudson-fl-90209893/complaints (http://www.bbb.org/west-florida/business-reviews/motorcycle-part-suppliers/advanced-sport-touring-in-hudson-fl-90209893/complaints) ).  AST has an “F” rating with the BBB (and that’s only because they don’t rate G-Z). I read about 20 of these complaints from the past year or so and almost every one of them was very similar to what I had experienced, even down to the same flimsy excuses. Also, almost all of the complaints mentioned the same thing; that he doesn’t ship orders and won’t answer emails or phone calls. Keep in mind how many more dissatisfied customers (like me) never thought to file a complaint with the BBB. I was amused to read that someone else was also offered free helmet locks “for the trouble”. It must be the standard ploy to try to appease irate customers.
•   If you look on EBAY and Amazon you will no longer find any products advertised from Advanced Sport Touring. Coincidence? I think not. My guess is that he was likely booted for the same types of nonsense that he has pulled with me and others. One C.O.G. member who complained to Amazon about his unfulfilled AST order mentioned that they had encouraged him to send in feedback about the seller. I think it’s safe to assume that Amazon probably had enough of him, as did EBAY.
•   If you look for Advanced Sport Touring’s page on Facebook you will find that it was taken down. It’s really not hard to figure out why . . .
•   I read many other postings on the C.O.G. forum from members complaining about the same exact experiences, so I quickly learned that I was far from alone. Here’s a sample: http://forum.cog-online.org/index.php/topic,52725.msg379196.html#msg379196 (http://forum.cog-online.org/index.php/topic,52725.msg379196.html#msg379196) . On the topic of AST, one rather amusing comment made by a C.O.G. member jokingly said something like, “it seems that one out of every five people on this forum has an okay experience with them”.  That’s 20% okay . . .  with 80% regrettable!
•   I even had to laugh when I read comments between a few C.O.G. members indicating that maybe someone should go to his shop (it’s looks more like a storage unit) and check on his welfare.

Because I was jerked around by this guy (again), I have now educated myself as to what a ****-poor reputation AST has, especially with many of the Concours owners in this group (it kind of falls in that category, “you don’t s*** where you eat”).

I don’t know (or care) what this guy’s problem is, but he has proven himself to be a very unreliable, unscrupulous, and unethical “businessman”. However well-intentioned he may have started out,  his business model has been very poorly executed, to say the least! I would suspect that maybe he hasn’t been paying his suppliers, so therefore he can’t fill orders in a timely manner. If Advanced Sport Touring had done business reputably like 99% of the other companies out there, you would not be reading this, but Ryan Niquette fully earned this posting. Frankly, I will be surprised if the Advanced Sport Touring company is even around much longer, based on the way things seem to be going. It’s too bad, because it seemed like this guy has a modicum of talent.

Anyway, hopefully this information will prevent others from experiencing the same unnecessary and unappreciated aggravation that I did. However, if you still go ahead and purchase anything from Advanced Sport Touring, I wish you good luck (you’re going to need it!). Oh, and don’t forget to go get your head examined!

And yes, the last order that I will ever place with Advanced Sport Touring finally arrived on July 13th, FIVE (5) weeks after being placed and I’m quite sure only because I had involved PayPal! In keeping with AST’s fine tradition of disappointing its customers, the order did not include the aforementioned free helmet locks which were offered “for the trouble”. Just more of the same exemplary “customer service” from Ryan Niquette . . .
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on July 23, 2015, 09:10:38 am
:-[ *** ADVANCED SPORT TOURING (AST) – BEWARE!!! . . . I REPEAT – BEWARE!!! ***
If you are thinking about buying anything from this company, think twice, and if you still decide to go ahead anyway after reading my comments  below, then you really need get your head examined!

I bought a new Concours 14 in 2012 and then came across some of the accessories that Advanced Sport Touring offered. I thought it was great that someone who owned a Concours 14 was coming up with unique accessories to improve/personalize this motorcycle. I bought a few items back then with no issues. However, I made a deal with the owner (Ryan Niquette) for two items in early 2014. He shipped the main item (Adjustable Touring Pegs) and said that the other item ($50 grip covers) was temporarily out-of-stock. Subsequent follow-up emails by me were answered with an assortment of excuses (supplier problems, changing suppliers, incorrect items received, yada-yada-yada). The end-result was that I never received the other item and he stopped answering my emails. What a disgraceful way to do business!

Here’s the part where I should really get MY head examined:
Against my better judgment, on June 6th I placed a $325 order with AST for Passenger Peg Lowering Brackets and Passenger Mini Floorboards. I had looked around and couldn’t find any others that were an exact fit for my bike, so even though I knew better, I caved in and ordered them. Initially I received an order acknowledgment with no mention whatsoever of any backorder situation, so I expected to get them in a few days, and certainly within a week. After waiting several weeks and hearing/receiving nothing, I sent three (3) separate emails requesting a status update. I also checked the website and my order wasn’t even shown as being in existence. It wasn’t until after I had mentioned in my third email that I planned to contact PayPal that I finally received a response. This was on June 21st and I was given an apology, lame excuses for the delay (training new employees, waiting for items, yada-yada-yada) and this offer, “I'll throw in a free set of Helmet Locks for the trouble”. I was told that the order would ship on June 25th. Of course, not surprisingly it didn’t . . .

Having had enough of this nonsense, I finally contacted PayPal on July 7th and filed a dispute (> one month after order placement). Almost immediately I received an email from Ryan and he made some excuse that my other emails “were found in his SPAM bin”. I had sent those emails as responses to his original order acknowledgment email, so anybody who knows anything about SPAM filters would know that it is highly improbable that my emails would have ever gone into the originator’s SPAM bin. It was simply a load of crap, plus he had already acknowledged receiving my previous email on June 21st when I had threatened to contact PayPal. Lies . . .lies . . .lies!

As a result of my irritation over this whole matter, I was prompted to do a little research into Ryan Niquette’s Advanced Sport Touring company. Here’s a few things that I discovered that members/potential customers should know:

•   Check out Advanced Sport Touring’s rating with the Florida Better Business Bureau ( [url]http://www.bbb.org/west-florida/business-reviews/motorcycle-part-suppliers/advanced-sport-touring-in-hudson-fl-90209893/complaints[/url] ([url]http://www.bbb.org/west-florida/business-reviews/motorcycle-part-suppliers/advanced-sport-touring-in-hudson-fl-90209893/complaints[/url]) ).  AST has an “F” rating with the BBB (and that’s only because they don’t rate G-Z). I read about 20 of these complaints from the past year or so and almost every one of them was very similar to what I had experienced, even down to the same flimsy excuses. Also, almost all of the complaints mentioned the same thing; that he doesn’t ship orders and won’t answer emails or phone calls. Keep in mind how many more dissatisfied customers (like me) never thought to file a complaint with the BBB. I was amused to read that someone else was also offered free helmet locks “for the trouble”. It must be the standard ploy to try to appease irate customers.
•   If you look on EBAY and Amazon you will no longer find any products advertised from Advanced Sport Touring. Coincidence? I think not. My guess is that he was likely booted for the same types of nonsense that he has pulled with me and others. One C.O.G. member who complained to Amazon about his unfulfilled AST order mentioned that they had encouraged him to send in feedback about the seller. I think it’s safe to assume that Amazon probably had enough of him, as did EBAY.
•   If you look for Advanced Sport Touring’s page on Facebook you will find that it was taken down. It’s really not hard to figure out why . . .
•   I read many other postings on the C.O.G. forum from members complaining about the same exact experiences, so I quickly learned that I was far from alone. Here’s a sample: [url]http://forum.cog-online.org/index.php/topic,52725.msg379196.html#msg379196[/url] ([url]http://forum.cog-online.org/index.php/topic,52725.msg379196.html#msg379196[/url]) . On the topic of AST, one rather amusing comment made by a C.O.G. member jokingly said something like, “it seems that one out of every five people on this forum has an okay experience with them”.  That’s 20% okay . . .  with 80% regrettable!
•   I even had to laugh when I read comments between a few C.O.G. members indicating that maybe someone should go to his shop (it’s looks more like a storage unit) and check on his welfare.

Because I was jerked around by this guy (again), I have now educated myself as to what a ****-poor reputation AST has, especially with many of the Concours owners in this group (it kind of falls in that category, “you don’t s*** where you eat”).

I don’t know (or care) what this guy’s problem is, but he has proven himself to be a very unreliable, unscrupulous, and unethical “businessman”. However well-intentioned he may have started out,  his business model has been very poorly executed, to say the least! I would suspect that maybe he hasn’t been paying his suppliers, so therefore he can’t fill orders in a timely manner. If Advanced Sport Touring had done business reputably like 99% of the other companies out there, you would not be reading this, but Ryan Niquette fully earned this posting. Frankly, I will be surprised if the Advanced Sport Touring company is even around much longer, based on the way things seem to be going. It’s too bad, because it seemed like this guy has a modicum of talent.

Anyway, hopefully this information will prevent others from experiencing the same unnecessary and unappreciated aggravation that I did. However, if you still go ahead and purchase anything from Advanced Sport Touring, I wish you good luck (you’re going to need it!). Oh, and don’t forget to go get your head examined!

And yes, the last order that I will ever place with Advanced Sport Touring finally arrived on July 13th, FIVE (5) weeks after being placed and I’m quite sure only because I had involved PayPal! In keeping with AST’s fine tradition of disappointing its customers, the order did not include the aforementioned free helmet locks which were offered “for the trouble”. Just more of the same exemplary “customer service” from Ryan Niquette . . .


Haha...I received free Helmet Locks from him too ::)! My last order with him was for 3 items. I received one of those items and can't get him to respond to any emails or his "Chat" on his webpage for the other 2 items. I figure those items aren't going to arrive and I've written them off (they were small things so not too worried about it).

I did order my "Peg Lowering Kit" from him a few months back and received it BUT it had the wrong hardware (it came with the hardware for his Backrest Kit) and it DID NOT have the template needed for cutting the "relief" into the heat shield. I have tried to contact him in an attempt to have him send the template to me (he could email the template to me) but I can't seem to get his attention...pretty weak!

Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on July 23, 2015, 09:13:23 am
BTW, his "Chat" feature on his webpage hasn't been working. Chat was the only way in the past that I could get him to respond but looks like that's gone too ???! Time to find someone else to buy our stuff from!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Gigantor on July 23, 2015, 09:16:01 am
Obviously Ryan does not need the business, I find it hard to believe someone
with so many accessories for the C-14 does not know how to run a business.

What does Ryan really do for a living?


I had to file a complaint with Paypal also, and received a full refund
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on July 23, 2015, 09:42:14 am
What does Ryan really do for a living?

Kind of looks like he takes people's money for a living ???

I knew another guy like that in a totally different business...would take huge orders (when I say huge I mean LARGE money...$10k, $20k and more) and then leave people hanging. IF they were lucky they would get there stuff within 1 year of ordering (which should have taken 1 month) but that was rare. I've known of orders being 2+ years late and a lot that never were filled! It's so strange though...people knew of this guy and how he worked YET people kept coming. He's still in business despite the fact that he runs his business so poorly...can't figure it out!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Grand Wazoo on July 23, 2015, 02:32:17 pm
Simply put, this guy (Ryan Niquette) has steadily evolved into a bum. As I predicted in my previous email, it's surely only a matter of time until he pulls down that website. I mean, how many oblivious Concours owners are there left that have not heard the horror stories associated with AST? Selling specialty parts to a niche market is tricky enough, but systematically pissing off large groups of people who actually own these particular motorcycles is just plain STUPID! He's an idiot! :nuts:
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: MAN OF BLUES on July 23, 2015, 03:23:12 pm
hehehhe
a COG member just posted this picture of a bike he saw last weekend at a "bike night" in Fla somewhere...

here's where your money went.... to bling on his bike....

(http://i80.photobucket.com/albums/j180/stevewfl/Mobile%20Uploads/IMG_20150722_223059.jpg)
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on July 23, 2015, 03:28:22 pm
hehehhe
a COG member just posted this picture of a bike he saw last weekend at a "bike night" in Fla somewhere...

here's where your money went.... to bling on his bike....

([url]http://i80.photobucket.com/albums/j180/stevewfl/Mobile%20Uploads/IMG_20150722_223059.jpg[/url])


OMG, that looks so bad! A "pimped out" Connie...NOOOO!!!!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: maxtog on July 23, 2015, 06:39:18 pm
OMG, that looks so bad! A "pimped out" Connie...NOOOO!!!!

Ug, that poor 2011 C14
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: clogan on July 23, 2015, 07:29:59 pm
I'm astounded: twelves pages of replies to a thread about a crappy vendor. 12 pages!
 Simply amazing.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on July 23, 2015, 08:46:07 pm
I'm astounded: twelves pages of replies to a thread about a crappy vendor. 12 pages!
 Simply amazing.

Kind of says "something"...doesn't it!
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Gigantor on July 24, 2015, 05:31:37 am
Nobody threw egg on the pannier yet? Ryan knows marketing, and that's all
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: kwakrider on July 24, 2015, 07:02:24 am
Nobody threw egg on the pannier yet? Ryan knows marketing, and that's all

I'm surprised no one has taken "action" against this vendor...this side of the world the bikers would have stomped on him long ago...and hard!!  ;D
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: martin_14 on July 24, 2015, 09:17:59 am
I'm surprised no one has taken "action" against this vendor...this side of the world the bikers would have stomped on him long ago...and hard!!  ;D

I heard what they do there with the fixed speed cameras: a tire, fill it with fuel, light up a match... Oh well, accidents happen  ;D
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: stevewfl on July 24, 2015, 09:32:52 am
Bike night in FL ;D

(http://i80.photobucket.com/albums/j180/stevewfl/Mobile%20Uploads/IMG_20150722_223059.jpg)
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: kmprider on September 17, 2015, 02:40:44 pm
I ordered some RAM mount hardware from AST back in April, unaware of the issues mentioned in this thread. It came without incident. I recently ordered his highway pegs, risers, and helmet locks literally one day BEFORE I saw all of the complaints mentioned here. Needless to say, I was very concerned. I emailed him immediately after discovering this thread, and he replied shortly thereafter that they would ship out that day. They did, and I received them today, so perhaps he's becoming more reliable.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: dirtwiz on October 07, 2015, 09:37:30 pm
I bought his peg lowering kit and got it fairly quickly....but it didn't have the right hardware included. I sent him pictures he requested to see what was wrong with the hardware and he had to order it from someone else supposedly. It took me at least 2 weeks for him to respond to my emails. I found out later you have to do online chat with him but I tried for days to catch him online and he wasn't available. It turned out he was on Jury Duty supposedly??? Whatever. He finally sent me more hardware and added 2 free helmet locks to compensate for the time loss. Better than nothing but I thought I was going to have to cancel my credit card payment. Total hassle but worked out in the end and the helmet locks are nice. I won't order anything from him again...crap shoot marketing.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: mikeb2411 on October 07, 2015, 10:07:34 pm
I bought his peg lowering kit and got it fairly quickly....but it didn't have the right hardware included. I sent him pictures he requested to see what was wrong with the hardware and he had to order it from someone else supposedly. It took me at least 2 weeks for him to respond to my emails. I found out later you have to do online chat with him but I tried for days to catch him online and he wasn't available. It turned out he was on Jury Duty supposedly??? Whatever. He finally sent me more hardware and added 2 free helmet locks to compensate for the time loss. Better than nothing but I thought I was going to have to cancel my credit card payment. Total hassle but worked out in the end and the helmet locks are nice. I won't order anything from him again...crap shoot marketing.

He gives away a lot of helmet locks :loco:
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Blown32 on October 15, 2015, 05:51:58 pm
After reading this thread I was more than half afraid to place an order but I really like the passenger and rider peg lowering stuff he sells.  So, I figured with paypal I can at least get a refund if it goes bad......

Ordered the set and hoped for the best.  Came in in 4 days (standard shipping) and the hardware looks to be correct as well. 

Maybe I just got lucky or maybe he is getting his business practices back in line????



Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Blown32 on October 15, 2015, 08:21:00 pm
Just put them on, hardware was correct except the 2014 (maybe others) have different factory bolts (no removable sleeves) so I had to punt a bit but it was an easy deal to figure out.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: dirtwiz on October 22, 2015, 07:06:28 pm
Blown32...my 2011 had the same non removeable sleeves. I don't get it....he has been selling these and not knowing this?? I'm sure there are a number of years of these bikes that have this type of bolt. He acted like he had never seen this. The other people must have put the bolts in without the sleeves but if I remember right the length would then be wrong. Whatever. I spent quite a bit of time chasing down sleeves that didn't fit then filing them down so they would sort of work. Then he sent a bunch of bogus hardware kind of a grab bag of possible stuff that may fit. Ridiculous if you ask me. The only real problem I'm concerned about now is that the shift linkage is pushed out of alignment about 3/8 of an inch to the outward side....not sure if that is gonna cause a problem on the shift forks some day.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: jscon2011 on October 23, 2015, 06:43:21 pm
Ryan hasn't replied to my 6+ emails I have sent over the past two months. He was replying and then he stopped...he owes me a bracket for the highway pegs. $350 bucks just sitting in my garage for months...
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Poseidon on October 28, 2018, 07:17:55 pm
Well, I took a chance and ordered the Ram ball mount from AST. I couldn’t find anything else that would work for what I wanted it for. Worst case, I figured I would be out $25 including shipping. I ordered it last Sunday and received it on Friday. All I received was the adaptor tho. Instructions that came with it clearly state that the Ram Ball and locktight are included. (See pic below) The envelope only had a ziplock bag with the adaptor and instructions. I sent him an email asking why they were not sent if they are supposed to be “included”. Haven’t received a reply back yet, but it has only been over the weekend so far. After reading thru some of the posts here, I’m wondering if I’ll even get a reply.

Either way, I used my tap set to figure out what size post and thread the Ram Ball needed to be to fit the adaptor. There were 3 different sizes available on Amazon. 1/4”, 3/8”, and 6mm. Ordered the 1/4” Ram Ball and got same day delivery with my Amazon prime. (I already had blue locktight). Got it all installed. It is a really good product. It’s a shame that It seems he doesn’t know how to run a business and has no customer service. 

(https://www.m109riders.com/forums/attachment.php?attachmentid=380528&d=1540773342)
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: maxtog on October 28, 2018, 08:06:04 pm
Well, at least you got the important part, the RAM ball should be easy to find.  His reputation seems to be  consistently poor.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Poseidon on October 30, 2018, 07:23:03 pm
*** Important Update ***

Well, it looks like things might be improving at AST. I sent my email to them on 10/26 at 11pm questioning why I didn’t receive the Ram Ball and locktight with my order. I received an email response on Monday 10/29 at 10pm stating that it had been drop shipped from a different supplier and tracking showed it was delivered. Checked the mailbox and sure enough, it was there.

So first thought that crossed my mind was that they shipped it out on Saturday after receiving my email. That was not the case. Packing slip showed that the order was placed on 10/25 and shipped on 10/26. It was shipped from GPS City. Ironically, the same place I ordered from on Saturday when I thought it was not going to be sent to me.

Never did get the little tube of locktight... but that is the least of my concern.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: MAN OF BLUES on October 30, 2018, 07:57:13 pm
 :rotflmao: :rotflmao: :rotflmao: :rotflmao: :rotflmao: :rotflmao:

and Ironically, GPS City is on west coast time, as opposed to AST being east coast time...

 Call 1-866-GPS-CITY (1-866-477-2489) between 8AM - 5PM PDT, Mon-Fri, excluding holidays.

had you not woke him up, I bet it would have gotten dropped.

Kudos

Semper Fi
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Poseidon on October 31, 2018, 04:25:30 am
:rotflmao: :rotflmao: :rotflmao: :rotflmao: :rotflmao: :rotflmao:

and Ironically, GPS City is on west coast time, as opposed to AST being east coast time...

 Call 1-866-GPS-CITY (1-866-477-2489) between 8AM - 5PM PDT, Mon-Fri, excluding holidays.

had you not woke him up, I bet it would have gotten dropped.

Kudos

Semper Fi

That only saves him 3 hours. Slip shows the GPS City order was placed at least 23 hours before I sent the email.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: MAN OF BLUES on October 31, 2018, 06:23:56 pm
 :rotflmao: :thumbs: :thumbs:

all cool, glad you got 'relief', and subsequent responsive action.

I personally, would never have placed an order with a vendor that has been as unwilling to rectify his wrong doings...

his history goes way back, and many thousands of $$$$, by members here, and COG, have shown the track record as poor when an issue arose after the initial sale..
He has never once came out, and posted an appology, nor have I ever seen anyone that lost money to him come back a year later and say he made good on a refund, therefor he has always been a persona-non grata in my book, and always will be.

He bilked a lot of $$ as a 'trusted source', and never made good... and I still don't know why anyone would gamble... even tho COG accepts his advertiser money, they do make it perfectly clear they do NOT back any business' practices, and it's always been, and ever will be a "caveat emptor" thing... which is reprehensible.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: Poseidon on November 02, 2018, 01:44:18 am
My main reason for taking a gamble on him was that I couldn’t find an adaptor anywhere else. Figured if I didn’t receive my order I could just dispute it thru the credit card company. Absolute worst case, I would only be out $25.

I just wanted to post and let everyone know that I had a good outcome on my order thru AST. Maybe he is trying to turn things around, or maybe I just got lucky. Who knows...

Either way, the part I got was exactly what I was wanting and it all worked out for me.
Title: Re: Advanced Sport Touring? [Vendor Issues]
Post by: freebird6 on November 04, 2018, 07:40:34 am
I am with MOB.

From 09 to 16 I was pretty successful (read lucky) with finding out if something was in stock and ordering, it would arrive pretty quickly. When I had a problem with the LED lights on the bags I initially got some answers and some promises then.... Crickets.  Had to splice and rig them up to get them to work.

To be sure, I am done. He has stuff I like/want but my "luck" is played out. I have learned my lesson and unlike my friends in Vegas, I can walk away.