Author Topic: Advanced Sport Touring? [Vendor Issues]  (Read 62465 times)

Offline petepro

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #30 on: June 18, 2014, 07:36:31 am »
.....
So, yes... I'm worried now, cause this is not like him, at all.
.....

I purchased from him months ago.  Had a great experience.   Sent along a tap to install the parts no charge.   Great communication.   

Sounds like he had a bad ride and is now finding it tough to run his business. 

Hope that is all it is.
2012 Concours 14abs - 2013 - Current
2002 BMW R1150R - 2012-2013
1995 Honda 750 Nighthawk - 2001-2009
1984 Suzuki GS1150ES - 1987

Offline luxx

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #31 on: June 18, 2014, 09:45:39 am »
I was issued a refund by paypal.  It takes 2 weeks to do that and have it decided in your favor - fyi

No communication was received from the merchant to paypal over the 2 week review period.  That alone should tell you something.

I'm sure there are people who have had good experience and have no issues.  Not like I went out to find a struggling business and put the screws to them.  Nope - I saw a product that looked well designed and was supported by a very good product video and install explanation so I purchased it - resulting in lots of wasted time and wondering wtf is going on here.

So as with any online purchase - make sure you protect yourself, use a credit card or paypal, and keep an eye on the status of your purchase.  As I said earlier - your money and your risk.

Offline 556ALPHA

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #32 on: June 18, 2014, 04:53:35 pm »
Hope he is ok.

Offline Drugless

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #33 on: June 18, 2014, 05:25:07 pm »
   I made an order with AST last night an received two confirmations of my order. One fron AST and one from Ryan himself. Don't know how long it will take to ship to Australia,  but the confirmations were lightning fast. That's a good sign in my book.
It's better to be thought of as a fool than to open your mouth and confirm the fact. (Like I always do)
Previous bikes-
  Yamaha FJ1200 ('85)
  BMW R1200RT ('05)

Offline C14lvr

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #34 on: June 18, 2014, 08:19:11 pm »
That's good news!
2011 C14 ABS black w/red/yellow, B.D.F lofuel W.E.,SSD h/g's,
2" setback risers, Phil's wedges/rear rack,K Gel-seat, Rostra CC, AST tourpegs, techspec, 2"droppegs, 4"droppass pegs, Fuzeblock,  7"Garmin, fenda ext, LED tag plate, Ip5S Ram mt, TMeister, Mirror LED t/s, Bestem TBox, CB HDUT w/s, TRex front/CC bag, Wolo Badboy, Tailbrights, Scala G9X, Scorpion EXO1200 Jag, PR4GT's55's, 55W Qz Dr

Offline 556ALPHA

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #35 on: June 19, 2014, 02:51:23 pm »
   I made an order with AST last night an received two confirmations of my order. One fron AST and one from Ryan himself. Don't know how long it will take to ship to Australia,  but the confirmations were lightning fast. That's a good sign in my book.

Did he email you because I have sent two in the last week with no reply, just asking about a part availability.  I am not going to drop $400.00 on a wait and situation.

Offline Mr Lance

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #36 on: June 19, 2014, 06:34:44 pm »
Hey Everybody! This is my first post here and I wish it was on a more pleasant topic. I ordered the 2" adapters/risers for my Concours after hearing what a great company AST was. Weeks after ordering, I emailed asking for an ETA - nothing. A follow up email a few days later and still nothing. After a third, he replied and told me about the deer/bike collision. Told me that while he was out, they had run out of the metal to do the risers, but he was getting things going again and even threw in a little bonus item for my trouble. That was weeks ago and I've emailed several times this week just looking for an update - no replies. Just sent another one telling him if I didn't hear back in the next day or two I'd be canceling and reversing the charge through my cc.
I like supporting small, mom & pop operations and I'm really a very patient person. But, when your only method of communications is by email (no phone and Facebook is a bad link)...answer your emails, or have someone do it for you!!!

Offline mikeb2411

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #37 on: June 20, 2014, 10:39:31 am »
I just emailed Ryan and he's working hard on getting thing up-and-running again. He said things will be "normal" by first week of July so looks like ordering from him won't be an issue. For those of you waiting for orders or replies to emails...he's trying. He's swamped and doesn't have his full staff back yet but it will happen.
Mike
Ojai, CA
2016 Black Triumph Trophy SE

Offline 556ALPHA

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #38 on: June 20, 2014, 12:50:34 pm »
Hopefully he will get back on track.  I always read great things about his product and him as a person.  We communicated long ago when he was trying to get things up and running.  I have my eyes on a couple items but will wait until things settle. 

Offline mikeb2411

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #39 on: June 20, 2014, 01:46:32 pm »
Hopefully he will get back on track.  I always read great things about his product and him as a person.  We communicated long ago when he was trying to get things up and running.  I have my eyes on a couple items but will wait until things settle.

He's pretty responsive now...though he did mention he will be back in "full swing" first week of July.
Mike
Ojai, CA
2016 Black Triumph Trophy SE

Offline Mr Lance

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #40 on: June 20, 2014, 01:57:21 pm »
Thanks for the welcome. :D
I'm waiting on risers, nothing life or death. Still, all things considered, I'm thinking it shouldn't be that hard to shoot out a quick email to reassure us that he's on it and maybe give an ETA on the item. Basically, he could copy and paste most of the email from one customer to the next and just fill in one or two custom lines.

Offline Steven C

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #41 on: June 21, 2014, 08:02:57 pm »
Well..I did receive my backrest...I guess I just got unlucky and caught him at a REALLY bad time..I am quite impressed with the build quality.
2009 Red, Two brother carbon fiber with Juice Box.
Cycle Sounds amp'd speakers.1 1/2" Risers
1 off seat. Baileys Windscreen

Offline George R. Young

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #42 on: June 22, 2014, 09:26:00 am »
A while ago I had a similar horrible experience with California Sport Touring (CAST), maybe it's something with the name. They sent the wrong gizmo, then were unresponsive, had to get VISA involved to get a complete refund.
65 CB160 (67-69), 69 350GTR (69-72), 72 R5, 73 RD350 (73-84), 82 XZ550 Vision (84-03), 01 Concours C10 (03-19), 89 EX250 (11-14), 00 SV650S (14-16), 03 SV650S (19-)

Offline 2talltim

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #43 on: June 22, 2014, 11:23:06 am »
I ordered handlebar risers for my 2012 Kawasaki Concours from their website on 22 May 2014. The website states shipment time as 7 days. Their website claims that they notify you by email when the order is shipped. I waited for 8 days but received no notices of shipment or the product. I emailed them 2 times with no response received. On the 3th email inquiry on 1 June, Ryan, the owner emailed me back on 2 June and stated the following:
"Hello,
Sorry for the delay. I hit a deer while out riding a couple weeks ago and I'm just now back getting this place running properly again. It looks like your order didn't ship because the guys ran out of stock on that item. I'm having an express run of the product produced. They'll be shipping from my supplier on Wednesday. I should have them very soon after that. I'll ship it express the moment they arrive.

- advancedsporttouring1"

He was stating that his supplier would ship to him on Wednesday, 4 June and he should receive them soon. I have not heard anything until 10 June at which time I sent another inquiry and he responded stating that he is receiving it on 11 June and sending it tome right away. Today is 22 June. I do not have anything shipped and he is ignoring the 2 emails I sent. This is a horrible business with no ethics. DO NOT buy from them!

he is a one man show and was indeed in a motorcycle accident, along with tying to relocate his buisness and is still trying to get back on his feet
« Last Edit: March 31, 2015, 09:23:05 pm by maxtog »

Offline Mr Lance

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Re: Advanced Sport Touring? [Vendor Issues]
« Reply #44 on: June 22, 2014, 08:10:04 pm »
Pretty much my exact scenario. I'm done. Calling tomorrow to try and get my credit card charge refunded.  >:(