The saga continues on the Kenmore fridge that I had issues with last year...
I'll try to make this short. Ha!
Last month I was doing some house cleaning (I'm retired but my wife still works so I clean the house) and I decided to pull the above mentioned fridge away from the wall and clean behind and under it. This was the first time that this had been done since the repair in June that I told ya'll about in the above posts. After I pulled the fridge out and took a look behind it I was floored! The entire back of the fridge was wet from condensation and covered with black mold, as was the wall the fridge was up against! I took a bunch of pics and cleaned up the mess as best I could, the wall will have to be repainted. I called Sears appliance repair services as the fridge was still under warranty and told them what was going on. They said that they'll send a tech out to have a look.
The tech showed up a week later (the fridge is/was still operable) and after taking a look pronounced the fridge unrepairable. He said that the reason that it was all wet was from condensation from lack of insulation inside of the back of the fridge. I asked him why now since we purchased the fridge back on 12/12 why didn't it do this before? He didn't know and it doesn't matter because if the fridge is deemed unrepairable it gets replaced under the terms of the warranty.
That was the first week of January and I knew that I was going to be traveling down a rough road in order to get this thing replaced. I was right. After about 10 total hours of telephone hold time, after being shuffled from one department to another, after talking with several people who's first language was most definitely not English, and after sending the pics to Sears SEVERAL times (they claimed that the pics weren't received and then received but lost... You get the picture here?). I even threatened to contact my lawyer to see what he could do.
They finally got approval to replace the fridge with a like model. Sears placed $1,900 (I paid $1,500 for the original fridge) in my account and told me to go shopping. I did and our new Samsung fridge is being delivered on Saturday.
I'm sure that Sears uses this MO with everyone. They try to make it as hard as possible to get a warranty claim and hope that the people just give up. If you Google Sears Master Protection Agreement you'll see what I'm talking about.