Author Topic: EXTENDED GTPP 36 MONTH WARRANTY....now $393...  (Read 125952 times)

Offline MAN OF BLUES

  • Arena
  • Sr. Member
  • ****
  • Posts: 2739
  • Country: 00
  • WHISKEY.Tango.Foxtrot.
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #195 on: October 03, 2015, 12:56:32 am »
Not covered....thus the title


not covered as in, the piece of paper the warranty is written on is worthless for the issue at hand


Sure he got the windshield fixed for free, woohoo---the major stuff, nope..........

 I understand some people have success, but many do not (extended warranties in general, not specifically this one offered)

just so you know, and maybe shed some light on this partifular instance, I am currently in conversation with that member, and I believe Fred Harmon will be also shortly. The issue is with the particular dealership, and the way THEY have teken this on, it is not an issue with the KPP warrenty. That warranty specifically covers the broken part, and replacement. The dealership has stepped outside the acceptable realms of their obligations, and without giving more specifics here, I will say that what they told the person, and how they reported and documented it, was unacceptable. I am attempting to assist, and hopefully Fred will also, and get his issues brought before kawasaki, involving the appropriate personnel.

There are expected standards issued by Kawasaki as to obligations to provide service, this dealer is highly risking some flak, and in a nutshell, could be ostracized for their actions....

its unfortunate that a couple seedy sales outlets ruin a persons purchase experience, we are attempting to assist.

You are welcome to your opinion on the warranty deal, but enough people have benefitted from it since I got someone to offer  a great price, to outweigh the costs.

30 YEARS OF KAW.....

Offline JS_racer

  • Full Member
  • ***
  • Posts: 278
  • Country: 00
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #196 on: October 03, 2015, 03:35:01 am »
i will say, i purchased my warranty from this deal, and it was a great price. i appreciate those who put the effort to get such a great deal.
i did use the extended to cover a final drive seal leak, and a windshield motor assembly. those were cut and dry and painless repairs.

my other issue seems to be with dealers, their interpretation of the document, and phrases they like to pick out of it.
Many people have had great luck and found good dealers to get the work done. so this has been a great deal for them for sure!!

Offline maxtog

  • Elite Member
  • ******
  • Posts: 8193
  • Country: us
  • 2011 Silver
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #197 on: October 03, 2015, 07:23:23 am »
This specific extended warranty has proven itself on this forum quite a few times.
Not sure why you would doubt it.

Mine already paid for itself when they replaced both TPS under extended warranty.  I know there are people who have had difficulties with certain dealers, most specifically with them dragging their feet and/or being generally uncooperative.  But we have even more reports of dealers doing the right thing.
Shoodaben (was Guhl) Mountain Runner ECU flash, Canyon Cages front/rear, Helibars risers, Phil's wedges, Grip Puppies, Sargent World seat-low & heated & pod, Muzzy lowering links, Soupy's stand, Nautilus air horn, Admore lightbar, Ronnie's highway pegs, front running lights, all LED, helmet locks, RAM Xgrip, Sena SMH10, Throttle Tamer, MRA X-Creen, BearingUp Shifter, PR4-GT, Scorpion EXO-T1200,etc

Offline MAN OF BLUES

  • Arena
  • Sr. Member
  • ****
  • Posts: 2739
  • Country: 00
  • WHISKEY.Tango.Foxtrot.
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #198 on: October 03, 2015, 12:16:57 pm »
short version

TERMS & CONDITIONS

ALL STATES
This Kawasaki Protection Plus (hereinafter “K.P.P.” or the “Contract”) contract is between the Owner identified above and Kawasaki Motors Corp., U.S.A., 9950 Jeronimo Road, Irvine, California, 92618 (hereinafter “Kawasaki”). Purchase of this Contract is not required in order to purchase, register or obtain financing for a Product covered by this Contract. K.P.P. is not an insurance policy. Unless otherwise noted, obligations of Kawasaki under this Contract are backed by the full faith and credit of Kawasaki. Any questions or complaints regarding the K.P.P. may be directed to Consumer Services toll free at 866-802-9381.

DEFINITIONS
“Dealer” means the service contract seller who sells the service contract to the consumer.
“Kawasaki” means Kawasaki Motors Corp., U.S.A., 9950 Jeronimo Road, Irvine, California, 800-357-8540.
“Owner” means the service contract holder who is the purchaser or holder of this Contract.
“Contract” means this Kawasaki Protection Plus service contract between the Owner and Kawasaki.
“Contract Purchase Price” means the provider fee paid in consideration by a consumer for this Contract.
“Contract Purchase Date” means the date on which coverage under the Contract was purchased by the Owner.
“Contract Term Start Date” means the date on which coverage under the Contract becomes effective. For Initial K.P.P., the Contract Term Start Date is the day following expiration of the Kawasaki Limited Warranty. For Renewal K.P.P., the Contract Term Start Date is the day following expiration of the current K.P.P. for that Product. For Pre-Owned K.P.P., the Contract Term Start Date is the Contract Purchase Date shown above.
“Pre-Existing Condition” means defects on Pre-Owned Products that were present on the Contract Purchase Date.
“Pre-Owned Product” means a Product previously owned by someone other than Kawasaki, Dealer or Owner.
“Product” means any product manufactured by Kawasaki.
“Retail Purchase Date” means the date on which the Product was purchased.
“Manufacturing Defect” means the failure of a covered Kawasaki part or component to functionally perform due solely to defects in material or factory workmanship. See “Exclusions from Coverage” for items or occurrences that are not covered.
OWNER’S OBLIGATIONS
To maintain coverage, the Owner must perform the owner’s obligations, and operate and maintain the Product as outlined in the Owner’s Manual. Service inspections, adjustments, and replacements in accordance with the time and mileage intervals and other recommendations given in the maintenance schedule are essential. The Owner is responsible for paying all maintenance costs, including scheduled periodic service costs. Keep receipts and other records showing that proper maintenance and service have been performed.

COVERAGE
This Contract covers Kawasaki parts and components originally supplied with the Product and any Kawasaki parts or components replaced under the Kawasaki Limited Warranty or this Contract. During the Contract Term, any covered part or component found by Kawasaki to have experienced a Manufacturing Defect shall be repaired or replaced, at Kawasaki’s option, without charge for material or labor with genuine Kawasaki parts or components only. There is no mileage limitation or deductible charge on covered items during the Contract Term. This Contract does not cover the items or occurrences identified in the “Exclusions from Coverage” section, below. It is the Owner’s responsibility to protect against further damage.

HOW TO OBTAIN COVERAGE
Covered repair or replacement may only be obtained during the normal business hours at any Kawasaki dealer located within the United States of America that is authorized to repair the Product. To find the nearest authorized Kawasaki dealer to inquire about obtaining repairs or replacements, call Consumer Services toll-free: 866-802-9381. The Owner does not need to seek prior approval from Kawasaki prior to contacting a Kawasaki dealer for covered repairs or replacements.

ADDITIONAL BENEFITS (ON-ROAD MOTORCYCLES ONLY)
Emergency Road Service consists of the additional services listed below. The Owner is responsible for any costs incurred over the maximum amounts or as otherwise indicated below.

Flat Tire Towing Service: In the event of a flat tire on the Product, we will arrange to have the Product transported to the nearest tire repair facility up to a maximum cost of $250.00 for all services.
Battery Service: In the event the Product will not start due to a weak or “run down” battery, we will arrange for a service provider to boost or jump-start the Product with a booster battery up to a maximum cost of $100.00.
Delivery Service: We will arrange for the delivery of emergency supplies of gasoline, oil or water and other accessories and supplies as may be required and available. The Owner is responsible for the cost of supplies delivered.
Towing Service: In the event the Product is disabled, we will arrange to have the Product transported to a destination of the Owner’s choice for a maximum cost of $250.00.
Emergency Road Service is provided through Nation Motor Club, LLC with administrative offices at 800 Yamato Road, Suite 100, Boca Raton, FL 33431. For assistance, call toll-free 1-866-286-6587. When calling for roadside assistance, the Owner must provide: (1) Member ID (i.e. the Product’s Vehicle Identification Number), (2) the Owner’s name, (3) a callback telephone number, (4) the service requested, (5) Product information, (6) license plate information, (7) the location of the Product, and (8) a tow-to destination (if known). If prompted, provide Producer Code: 10022 and Plan Letter(s): “KM”.

For Alabama, Alaska, Utah and Virginia members, services are provided by Nation Safe Drivers Services, Inc. at 800 Yamato Road, Suite 100, Boca Raton, FL 33431.
For California members, services are provided by Nation Motor Club, LLC, California Motor Club Permit Number 5157-3. All other contact information for Nation Motor Club, LLC remains the same.
Availability: Emergency Road Service is available during the Contract Term. No deductible applies to the Emergency Road Service benefits, but the Owner is responsible for any costs incurred over the maximum amounts or as otherwise indicated above. The Owner is entitled to one paid benefit per seventy-two (72) hour period and no more than five (5) dispatched services per Owner’s yearly membership term.

Limitations: The Emergency Road Service will not be available in unpaved areas not regularly traveled, such as vacant lots, beaches, open fields or other places where it would be hazardous for service provider vehicles to reach (“out of bounds areas”). Nation Motor Club, Inc. will not be responsible for vehicles located in such out of bounds areas. In certain instances a service provider may not be available for non-out of bounds areas. In that event, they will so advise you to contact your own towing service or emergency roadside assistance provider and you will be entitled to reimbursement from Nation Motor Club, Inc. for any such documented services up to $250.00.

TRANSFER RIGHTS
THIS CONTRACT MAY BE TRANSFERRED, IN CONNECTION WITH A TRANSFER OF THE PRODUCT, TO A SUBSEQUENT OWNER BEFORE THE EXPIRATION DATE WITHOUT PAYMENT OF A TRANSFER FEE. As part of the transfer process, the Product and the Contract must be re-registered in the name of the subsequent Owner within thirty (30) days of transfer and all maintenance records must accompany transfer of the Product for use by the subsequent Owner. Contact any authorized Kawasaki dealer or Kawasaki for assistance with making a transfer.

CANCELLATION
1. The Owner may cancel this Contract at any time, including when a loss of the Product occurs or when the Owner sells the Product without transfer of this Contract. To cancel, the Owner must submit a written request to the Dealer or directly to Kawasaki if the Dealer is no longer doing business.

2. Free Look Period: If the Contract is cancelled within thirty (30) days of the Contract Purchase Date and no claims have been incurred, the Owner will receive a full refund of the Contract Purchase Price.

3. Cancellation by Owner: Except as otherwise provided under “State Specific Provisions” below, if the Owner cancels this Contract more than thirty (30) days, but less than sixty (60) days from the Contract Purchase Date and no claims have been filed, the Owner will receive a full refund of the Contract Purchase Price. If this Contract is cancelled after the first sixty (60) days or if a claim has been filed, the unearned Contract Purchase Price will be refunded, calculated on a pro rata basis. The pro rata refund will be equal to the amount produced by (a) multiplying (1) the Contract Purchase Price by (2) the number of covered months (or portions thereof) remaining under the Contract Term compared to the total number of months under the Contract Term, less (b) a cancellation fee of twenty-five dollars ($25). In the event of cancellation of a financed Contract, the Lienholder identified on this Contract, if any, will be issued a cancellation refund check in its name, as its interest may appear. All refunds will be issued by the Dealer. In the event the Dealer is not currently doing business, contact Kawasaki for refund assistance.

4. Cancellation by Kawasaki: Except as otherwise provided under “State Specific Provisions” below, Kawasaki may cancel this Contract based on one or more of the following reasons: (a) non-payment of the Contract Purchase Price; (b) a material misrepresentation made by the Owner; (c) a substantial breach of duties by the Owner under this Contract relating to the Product or its use; or (d) if at any time during the Contract Term the Product is found not to meet Kawasaki’s eligibility terms of the Contract. Based upon these reasons, Kawasaki reserves the right to deny any pending claim and cancel the Contract. If Kawasaki cancels this Contract, it will refund the unearned Contract Purchase Price to the Owner calculated on a pro rata basis. The refund will be equal to the amount produced by (a) multiplying (1) the Contract Purchase Price by (2) the number of covered months (or portions thereof) remaining under the Contract Term compared to the total number of months under the Contract Term, less (b) a cancellation fee of twenty-five dollars ($25). In the event of cancellation, the Lienholder identified on this Contract, if any, will be named on the cancellation refund check, as its interest may appear.

5. Cancellation by Lienholder: If the Product and this Contract have been financed, the Lienholder shown on this Contract may cancel this Contract for non-payment or if the Product is declared a total loss or is repossessed. This right of cancellation does not confer ownership of this Contract to the Lienholder or otherwise entitle the Lienholder to performance under this Contract.

6. Refund Penalty: If Kawasaki does not pay or credit the refund owed to the Owner within thirty (30) days of Kawasaki’s receipt of Owner’s written cancellation request, a ten percent (10%) penalty per month will be added to the refund owed.

DAMAGES LIMITATIONS AND EXCLUSIONS
Unless otherwise prohibited by law, Kawasaki’s liability for breach of this agreement shall not exceed the value of repairs (including parts and labor) found to have been improperly or wrongfully denied. KAWASAKI SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR INCOME, LOSS OF USE OF THE PRODUCT, EXPENSE OF RETURNING THE PRODUCT TO AN AUTHORIZED KAWASAKI DEALER, PERSONAL INJURY OR DAMAGES TO PROPERTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

EXCLUSIONS FROM COVERAGE
1. Failures which are not due to a defect in material or factory workmanship.

2. Repairs performed by and parts and service received from an entity other than an authorized Kawasaki dealer.

3. Rental products and Products engaged in racing or competition.

4. Repair or replacement required as a result of (i) accident or collision; (ii) misuse, abuse or neglect; (iii) lack of reasonable and proper maintenance; (iv) repairs improperly performed or replacement parts improperly installed by an entity other than an authorized Kawasaki dealer; (v) use of replacement parts or accessories not conforming to Kawasaki specifications which adversely affect performance and/or durability; (vi) alterations or modifications not recommended or approved in writing by Kawasaki; or (vii) wear and deterioration (including loss of engine compression) occasioned by the use of the Product.

5. Regular maintenance service, adjustments or replacement of expendable maintenance items as outlined in the Owner’s Manual, including, but not limited to: filters, spark plugs, brake shoes/pads, impellers and intake grilles, mats, pads, and bumpers.

6. Damage resulting from use of non-recommended lubricant and coolant or the lack thereof.

7. Damage to, or replacement of, belts, tires, chains, sprockets, batteries, bulbs, accessories, cosmetic appearance, gel coat stress cracks, watercraft hulls and handle poles.

8. Damage as a result of sand, water, rust and/or rocks.

9. Damage as a result of excess load, including from occupants and/or cargo; and tow loads in excess of maximum weights as specified in the Owner’s Manual.

10. Deterioration from the elements.

11. Pre-Existing conditions on Pre-Owned Products unless such Pre-Existing conditions were covered under the Kawasaki Limited Warranty or any preceding K.P.P. and this Contract was purchased before expiration of such warranty or preceding K.P.P.

30 YEARS OF KAW.....

Offline MAN OF BLUES

  • Arena
  • Sr. Member
  • ****
  • Posts: 2739
  • Country: 00
  • WHISKEY.Tango.Foxtrot.

30 YEARS OF KAW.....

Offline CeeRider

  • Newbie
  • *
  • Posts: 19
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #200 on: October 03, 2015, 07:56:39 pm »
It's a great deal and Pete explained all the details.  Now extended my coverage until 2018.   Call or email him for any questions Pete is more than happy to assist. 

Ride safe.

Offline maxtog

  • Elite Member
  • ******
  • Posts: 8193
  • Country: us
  • 2011 Silver
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #201 on: October 08, 2015, 11:26:16 pm »
EXCLUSIONS FROM COVERAGE[...]
filters, spark plugs, brake shoes/pads, impellers and intake grilles, mats, pads, and bumpers.

I was expecting to have my floor mats and bumpers replaced under the warranty, damnit!!  What's next?  Exclusions for the dome light, hood, air conditioner, or wiper motors??  Not fair!
Shoodaben (was Guhl) Mountain Runner ECU flash, Canyon Cages front/rear, Helibars risers, Phil's wedges, Grip Puppies, Sargent World seat-low & heated & pod, Muzzy lowering links, Soupy's stand, Nautilus air horn, Admore lightbar, Ronnie's highway pegs, front running lights, all LED, helmet locks, RAM Xgrip, Sena SMH10, Throttle Tamer, MRA X-Creen, BearingUp Shifter, PR4-GT, Scorpion EXO-T1200,etc

Offline Conrad

  • Hero Member
  • *****
  • Posts: 5779
  • Country: us
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #202 on: October 09, 2015, 04:49:47 am »
I was expecting to have my floor mats and bumpers replaced under the warranty, damnit!!  What's next?  Exclusions for the dome light, hood, air conditioner, or wiper motors??  Not fair!

No coverage for the wiper motors?     :o
Northern Illinois   Silverdammit '08 C-14 ABS

"Don't bother me with facts, Son. I've already made up my mind." -Foghorn Leghorn

Offline stevewfl

  • Arena
  • Hero Member
  • *****
  • Posts: 4268
  • Country: 00
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #203 on: October 09, 2015, 06:47:51 am »
i heard we can only buy 3 years of extended warranty now, was that BS?
“The World is a book, and those who do not travel read only a page.” St. Augustine

Offline maxtog

  • Elite Member
  • ******
  • Posts: 8193
  • Country: us
  • 2011 Silver
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #204 on: October 09, 2015, 03:25:15 pm »
i heard we can only buy 3 years of extended warranty now, was that BS?

Where did you hear it?

On this thread, it indicates we can still extend the warranty twice (9 years total warranty).  I hope this hasn't changed, since I haven't extended the second time yet...
Shoodaben (was Guhl) Mountain Runner ECU flash, Canyon Cages front/rear, Helibars risers, Phil's wedges, Grip Puppies, Sargent World seat-low & heated & pod, Muzzy lowering links, Soupy's stand, Nautilus air horn, Admore lightbar, Ronnie's highway pegs, front running lights, all LED, helmet locks, RAM Xgrip, Sena SMH10, Throttle Tamer, MRA X-Creen, BearingUp Shifter, PR4-GT, Scorpion EXO-T1200,etc

Offline MAN OF BLUES

  • Arena
  • Sr. Member
  • ****
  • Posts: 2739
  • Country: 00
  • WHISKEY.Tango.Foxtrot.
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #205 on: October 09, 2015, 03:31:49 pm »
Where did you hear it?

On this thread, it indicates we can still extend the warranty twice (9 years total warranty).  I hope this hasn't changed, since I haven't extended the second time yet...

you can buy 2 extensions, as long as bike is covered by original or an extension....
you can buy the second extension the day you receive the paperwork from kaw, showing the first extensions starting date, which is the last day any existing extension is still in effect... therefore, when stacking extensions, they simply continue witghout lapse...

30 YEARS OF KAW.....

Offline maxtog

  • Elite Member
  • ******
  • Posts: 8193
  • Country: us
  • 2011 Silver
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #206 on: October 24, 2015, 09:21:37 pm »
On this thread, it indicates we can still extend the warranty twice (9 years total warranty).  I hope this hasn't changed, since I haven't extended the second time yet...

I now have in my hand my second extension, bought from Ultimate Kawasaki.  It was $383 but charged sales tax of $20.30 (so total of $403.30), which seems odd since it is not something physical (usually sales tax is only charged on merchandise, not services).

New contract expiration date: 04/08/2020!
Shoodaben (was Guhl) Mountain Runner ECU flash, Canyon Cages front/rear, Helibars risers, Phil's wedges, Grip Puppies, Sargent World seat-low & heated & pod, Muzzy lowering links, Soupy's stand, Nautilus air horn, Admore lightbar, Ronnie's highway pegs, front running lights, all LED, helmet locks, RAM Xgrip, Sena SMH10, Throttle Tamer, MRA X-Creen, BearingUp Shifter, PR4-GT, Scorpion EXO-T1200,etc

Offline Conrad

  • Hero Member
  • *****
  • Posts: 5779
  • Country: us
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #207 on: October 25, 2015, 07:42:09 am »
I now have in my hand my second extension, bought from Ultimate Kawasaki.  It was $383 but charged sales tax of $20.30 (so total of $403.30), which seems odd since it is not something physical (usually sales tax is only charged on merchandise, not services).

New contract expiration date: 04/08/2020!

 :thumbs:

Mine expires 5/2018
Northern Illinois   Silverdammit '08 C-14 ABS

"Don't bother me with facts, Son. I've already made up my mind." -Foghorn Leghorn

Offline coastalcop

  • Newbie
  • *
  • Posts: 13
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #208 on: February 15, 2016, 11:10:24 am »


Talked to Pete after purchasing a 2011 Connie.  Still had 2 years on the extended warranty from the previous owner.   Bought another three years through Pete.  Now extended to 3/2021.  Cant beat that!!

Offline maxtog

  • Elite Member
  • ******
  • Posts: 8193
  • Country: us
  • 2011 Silver
Re: EXTENDED GTPP 36 MONTH WARRANTY....now $383...
« Reply #209 on: February 15, 2016, 03:34:15 pm »

Talked to Pete after purchasing a 2011 Connie.  Still had 2 years on the extended warranty from the previous owner.   Bought another three years through Pete.  Now extended to 3/2021.  Cant beat that!!

 :finger_fing11:
Shoodaben (was Guhl) Mountain Runner ECU flash, Canyon Cages front/rear, Helibars risers, Phil's wedges, Grip Puppies, Sargent World seat-low & heated & pod, Muzzy lowering links, Soupy's stand, Nautilus air horn, Admore lightbar, Ronnie's highway pegs, front running lights, all LED, helmet locks, RAM Xgrip, Sena SMH10, Throttle Tamer, MRA X-Creen, BearingUp Shifter, PR4-GT, Scorpion EXO-T1200,etc