Author Topic: TPS Warranty Headache Albuquerque  (Read 17702 times)

Online B.D.F.

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Re: TPS Warranty Headache Albuquerque
« Reply #30 on: May 15, 2011, 07:23:20 pm »
I agree with you that it might be a temporary fix but nevertheless, it is the only fix available, at least under warranty. If any one of us hacks up the original TPS sensors and then tries to go back to Kawasaki with any TPS problem, I think we all know where that is going. As the original sensors do not have replaceable batteries, and Kawasaki says that the 'fix' for battery problems (they do not specify what problems) sensor replacement is the only factory acceptable option.

Now, as far as replacing the batteries, it is no problem. The battery is a standard although the leads welded onto them are not standard. Still, you can have custom leads welded onto new batteries for a few dollars or you could just buy the right battery with generic leads and solder those leads to the TPS sensor. Just cut the old battery out of the sensor and solder the new one in place. I would use the housing itself as a fixture to hold the new battery in the correct place and position as it was being soldered in place; there is not much room inside the housing for a misplaced battery.

This is what it looks like open, and I have more photos if you want.



Brian


BDF, I absolutely agree that while under the warranty period (or extended) that this detail (and all other valid issues) should be taken care of without hassle and with a smile. But I'm thinking that perhaps this unit's design parameters are going to exhibit the same behavior and this is perhaps what they are now starting to realize, thus the perceived change on how they are changed out.  While I really like this feature I will not pay $300+ to replace them when I'm out of warranty, but I might just try to solder in a new battery, and if that doesn't work then again it won't be a game changer for me.

But, the big variable here seems to be the dealer that calls it in, just how he describes it and evidently the other factor is who the dealer rep talks to at mama Kaw.  And just maybe the "status" of the dealer that calls it in comes into question as well, as I do know that some dealers are flagged as "dubious" when they fail to follow warranty policies properly (holding the faulty parts for X amount of time, for one example).  At least that is what Bill at American Honda told me during the last century.
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Offline metzgerf16

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Re: TPS Warranty Headache Albuquerque
« Reply #31 on: May 15, 2011, 07:36:49 pm »
Thanks for the info guys
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Offline turbohawk

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Re: TPS Warranty Headache Albuquerque
« Reply #32 on: May 15, 2011, 07:45:25 pm »
I don't know about you guys, but my sensors have to put up with A LOT of centrifugal force  :o and frankly I'm amazed at how well they work considering the forces they are subjected to, extreme heat, crazy cold, ridiculous bumps, major whallops, small animal impacts (and not so small), etc.

They probably are worth every penny.

Online B.D.F.

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Re: TPS Warranty Headache Albuquerque
« Reply #33 on: May 15, 2011, 08:07:58 pm »
Well, Kawasaki gets something like $150 for each sensor. For less than $175, you can get two sensors, a pair of 90 air stems, and the receiver and display unit. Check this out: http://www.murphskits.com/catalog/product_info.php?manufacturers_id=73&products_id=421

Now seeing as Kawasaki buys their sensors from the same source as Murph (directly or indirectly from LDL), it seems that there is a large mark- up along the way. And as these prices are all retail, we can be assured that Kawasaki is paying significantly less for each sensor.

Again, it is not that I disagree with you here, just that I think a constant warning display or any other significant problem under the warranty period is the mfg.'s problem. Kawasaki supplied me with the final product and a warranty on that product so they are responsible for proper performance. Same thing with warped rotors: warn out rotors are my problem, warped rotors are on Kawasaki as long as the bike is under warranty. All in my opinion of course.

Brian

I don't know about you guys, but my sensors have to put up with A LOT of centrifugal force  :o and frankly I'm amazed at how well they work considering the forces they are subjected to, extreme heat, crazy cold, ridiculous bumps, major whallops, small animal impacts (and not so small), etc.

They probably are worth every penny.
Homo Sapiens Sapiens and just a tad of Neanderthal but it usually does not show....  My Private mail is blocked; it is not you, it is me, just like that dating partner said all those years ago. Please send an e-mail if you want to contact me privately.

KiPass keeping you up at night? Fuel gauge warning burning your retinas? Get unlimited peace and harmony here: www.incontrolne.com

Offline landofahhs

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Re: TPS Warranty Headache Albuquerque
« Reply #34 on: May 15, 2011, 08:28:54 pm »
I had the same BS with the dealer I bought my Connie from in Ponca City, Ok....he gave me some crap about "if the TPS warning goes out after 10 minutes...".    Long story short, I was up in Wichita at a Kawasaki dealer getting a price on tire replacement and they brought up the TPS warning telling me Kawasaki had sent out a bulletin to the dealers about the defective batteries in the TPS units.  They replaced the TPS free when I replaced my original Bridgestones (only 7500 miles) and I've not returned to the Ponca City dealer for anymore service.  I hate dealers who give you no respect after you spend your hard earned cash at their dealership...fool me once shame on you...fool me twice shame on me...

Offline metzgerf16

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Re: TPS Warranty Headache Albuquerque
« Reply #35 on: May 15, 2011, 08:41:42 pm »
I replaced my original Bridgestones (only 7500 miles)

Off topic, but wow, 7500 miles? I just hit 3400 miles today.  The front tire is worn through the tread pattern on the left side and down to the wear bars on the right side.  Back tire is ok, but it looks worse than my buddy's Pilot Power with far more miles on it.  Also have vibration just above 100mph now.
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Offline Jeremy Mitchell

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Re: TPS Warranty Headache Albuquerque
« Reply #36 on: May 15, 2011, 08:42:38 pm »
My dealer hasn't worked on a C14 besides mine so I'm sure that the learning curve is quite steep.  I had to inform them about how the Kipass worked.  What they lack in knowledge on the C14, they make up for with customer service.  One of the mechanics did break my glove box where two screws hold it to the brace on the tank, so I will have to talk to them about that. 
Keeping the economy going, one tank of fuel and two tires at a time.

Offline JoeR

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Re: TPS Warranty Headache Albuquerque
« Reply #37 on: May 16, 2011, 07:56:31 am »

Quote
<snip>

But, the big variable here seems to be the dealer that calls it in, just how he describes it and evidently the other factor is who the dealer rep talks to at mama Kaw.  And just maybe the "status" of the dealer that calls it in comes into question as well, as I do know that some dealers are flagged as "dubious" when they fail to follow warranty policies properly (holding the faulty parts for X amount of time, for one example).  At least that is what Bill at American Honda told me during the last century.


I absolutely agree, on this board we've seen everything from my experience with mama Kaw saying "that's normal" to Jeremy's experience with the service manager not even seeing the malfunction before he replaces the sensors.

Offline Jeremy Mitchell

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Re: TPS Warranty Headache Albuquerque
« Reply #38 on: May 16, 2011, 10:29:37 am »

I absolutely agree, on this board we've seen everything from my experience with mama Kaw saying "that's normal" to Jeremy's experience with the service manager not even seeing the malfunction before he replaces the sensors.

I think the biggest thing that helped me out was the fact that I know much more about the C14 than the dealer.  So they took my word for it and just ordered my parts and slapped em on.
Keeping the economy going, one tank of fuel and two tires at a time.

Offline Skins

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Re: TPS Warranty Headache Albuquerque
« Reply #39 on: May 17, 2011, 07:02:53 pm »
If the "low" temp is the issue, then will a new sensor solve the problem? I think not unless they have a completely redesinged unit for replacement. Or is the low voltage of the battery in sensor exacerbated because of the low temp?  Either way, technically it's not a defect IF the sensor turns on at some point and especially if it definitely is only related to low temps. I've had mine do the same thing on a REALLY chilly morning but it "came to" within a few minutes and it hasn't been that cool since.

Kawasaki put this TPS and data display center on the C14. The TPS and many other parameters are now available to us on the display screen. When the TPS generates a FALSE "low battery" warning, the parameters we have become accustomed to are no longer available. Let me be clear... the lack of TPS data is not the concern. The concern is that NO data is presented on the display for 15 minutes.
This is what is referred to as an egregious violation of RISK MANAGEMENT. Kawasaki has taken responsibility to provide us with this information on the display when we use the motorcycle. Once that information removed due to a poorly designed part, they are liable for any accidents, damage, or death that occurs.
The sensor on the 2008 has been obsoleted and is no longer on the bikes. The false battery indication is caused by the characteristics of the lithium passivation layer batteries. The designers should know about this. It is common knowledge for electrical engineers.

If you think I am upset... your darn right I'm upset.

Online B.D.F.

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Re: TPS Warranty Headache Albuquerque
« Reply #40 on: May 17, 2011, 08:20:06 pm »
Another happy graduate of the Cap'n Bob school of moderate responses.....  :roflmao:

Seriously, it is easy enough to stop the warning display- just push and hold the top button, then push and release the bottom button. The display will clear instantly.

As far as it being dangerous, there is really no critical information that I know of displayed on the LCD: vehicle speed and engine speed (RPM) are displayed via rotary gauges and do not depend on the LCD in any way. The oil pressure warning is a dedicated red LED on the display which is not combined in any way with the LCD display. You will certainly not run out of fuel while the warning display is flashing unless you let it go on indefinitely.

It is not so much that I like the warning display (I am ambivalent) as it is that I don't think it is worth getting upset over. I save up my adrenalin for more important things like world hunger and hangnails. The display on my C-14 is easy to override and in the meantime causes me no grief or concern when it starts flashing.

Brian



Kawasaki put this TPS and data display center on the C14. The TPS and many other parameters are now available to us on the display screen. When the TPS generates a FALSE "low battery" warning, the parameters we have become accustomed to are no longer available. Let me be clear... the lack of TPS data is not the concern. The concern is that NO data is presented on the display for 15 minutes.
This is what is referred to as an egregious violation of RISK MANAGEMENT. Kawasaki has taken responsibility to provide us with this information on the display when we use the motorcycle. Once that information removed due to a poorly designed part, they are liable for any accidents, damage, or death that occurs.
The sensor on the 2008 has been obsoleted and is no longer on the bikes. The false battery indication is caused by the characteristics of the lithium passivation layer batteries. The designers should know about this. It is common knowledge for electrical engineers.

If you think I am upset... your darn right I'm upset.
Homo Sapiens Sapiens and just a tad of Neanderthal but it usually does not show....  My Private mail is blocked; it is not you, it is me, just like that dating partner said all those years ago. Please send an e-mail if you want to contact me privately.

KiPass keeping you up at night? Fuel gauge warning burning your retinas? Get unlimited peace and harmony here: www.incontrolne.com

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Re: TPS Warranty Headache Albuquerque
« Reply #41 on: May 18, 2011, 05:01:34 am »
 Once again, that's not totally true. It's not "easy" to reset the display with gloves on (but can be done without major problems). It's much harder yet with heavier winter gloves on, and pretty much impossible in the dark!
 Another patented corporate response from Brian! Next he'll be giving you the speech on: there's nothing about this bike that's not perfect! This bike never has had trouble! His bike is such a quality bike (even though he's had more problems on his bike than just about anyone). Any problems are all in your mind! The Brian and Mark show continues on the Kawasaki corporate Chanel!  :rotflmao:


Another happy graduate of the Cap'n Bob school of moderate responses.....  :roflmao:

Seriously, it is easy enough to stop the warning display- just push and hold the top button, then push and release the bottom button. The display will clear instantly.

As far as it being dangerous, there is really no critical information that I know of displayed on the LCD: vehicle speed and engine speed (RPM) are displayed via rotary gauges and do not depend on the LCD in any way. The oil pressure warning is a dedicated red LED on the display which is not combined in any way with the LCD display. You will certainly not run out of fuel while the warning display is flashing unless you let it go on indefinitely.

It is not so much that I like the warning display (I am ambivalent) as it is that I don't think it is worth getting upset over. I save up my adrenalin for more important things like world hunger and hangnails. The display on my C-14 is easy to override and in the meantime causes me no grief or concern when it starts flashing.

Brian

Online B.D.F.

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Re: TPS Warranty Headache Albuquerque
« Reply #42 on: May 18, 2011, 05:10:23 am »
And he's not just a member of the Cap'n Bob society of resonable responses, he is also the president....

I can reset my display with the heaviest gloves I own, in the dark, using only one hand. The secret is in moving one's fingers.  ;D

I will see you tomorrow in Wellsboro. Try not to ride all the way there in fifth gear again.... oh, wait..... nevermind.

And I still cannot get that <roflmao> icon to work. This must be software from Yamaha or something.

Brian

Once again, that's not totally true. It's not "easy" to reset the display with gloves on (but can be done without major problems). It's much harder yet with heavier winter gloves on, and pretty much impossible in the dark!
 Another patented corporate response from Brian! Next he'll be giving you the speech on: there's nothing about this bike that's not perfect! This bike never has had trouble! His bike is such a quality bike (even though he's had more problems on his bike than just about anyone). Any problems are all in your mind! The Brian and Mark show continues on the Kawasaki corporate Chanel!  :rotflmao:
Homo Sapiens Sapiens and just a tad of Neanderthal but it usually does not show....  My Private mail is blocked; it is not you, it is me, just like that dating partner said all those years ago. Please send an e-mail if you want to contact me privately.

KiPass keeping you up at night? Fuel gauge warning burning your retinas? Get unlimited peace and harmony here: www.incontrolne.com

Bob

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Re: TPS Warranty Headache Albuquerque
« Reply #43 on: May 18, 2011, 05:13:06 am »
 :offtopic:

I should be in Wellsboro by mid afternoon. Well that's the plan anyway!  :D


And he's not just a member of the Cap'n Bob society of resonable responses, he is also the president....

I can reset my display with the heaviest gloves I own, in the dark, using only one hand. The secret is in moving one's fingers.  ;D

I will see you tomorrow in Wellsboro. Try not to ride all the way there in fifth gear again.... oh, wait..... nevermind.

And I still cannot get that <roflmao> icon to work. This must be software from Yamaha or something.

Brian

Online B.D.F.

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Re: TPS Warranty Headache Albuquerque
« Reply #44 on: May 18, 2011, 05:26:17 am »
 :offtopic:

We'll be there a little later, we are stopping to see that Union Pacific Big Boy in Scranton on the way.

Brian

:offtopic:

I should be in Wellsboro by mid afternoon. Well that's the plan anyway!  :D
Homo Sapiens Sapiens and just a tad of Neanderthal but it usually does not show....  My Private mail is blocked; it is not you, it is me, just like that dating partner said all those years ago. Please send an e-mail if you want to contact me privately.

KiPass keeping you up at night? Fuel gauge warning burning your retinas? Get unlimited peace and harmony here: www.incontrolne.com